Attenda, the Always On Managed Services company, today announced that it has been selected by Bombardier Transportation to provide the IT management and support services for a specialist business-critical application, which will form an integral element of Bombardier's pioneering approach to predictive maintenance.
As the global leader in rail equipment manufacturing and servicing, Bombardier offers products ranging from individual passenger vehicles to total transit systems. The company also manufactures locomotives, bogies, propulsion and controls and provides rail control solutions.
Bombardier's commitment to its customers extends to total vehicle life care, and as part of its drive for new innovations, Bombardier has developed a radically new capability, Bombardier Orbita, which can help to improve fleet maintainability and reduce ongoing costs for train operators. With Bombardier Orbita, vehicles' on-board systems can collect performance information and transmit it to Bombardier's Knowledge Control Centres for monitoring and predictive analysis. Attenda has received a contract to supply the infrastructure for this highly specialised service over 3 years. Attenda's custom-designed solution maintains security, manages interfaces and generates key performance indicators for Bombardier's Orbita application on a 24 x 7 basis.
"We have a sophisticated suite of specialist software applications supporting our Orbita business processes which, to be effective, need to run on a fast and reliable database infrastructure. Orbita provides pro-active maintenance management as part of our value-added services to our customers," said Paul Gill, Director UK Orbita operations, Bombardier Transportation. "To this end we're looking for absolute 24/7 reliability from our IT infrastructure plus scalability for the future. We went through a thorough internal audit process which gave us the assurance that Attenda could meet all our requirements."
"We chose Attenda based on reliability and competitive pricing. In addition, they have a market reputation," Paul Gill continued. "We were very impressed by Attenda's approach to quality and service during the tender process. Since the contract began in spring 2006 we've been very pleased with their responsiveness and the high levels of performance they provide. These allow us to concentrate on developing our application and further improving customer service."
As the global leader in rail equipment manufacturing and servicing, Bombardier offers products ranging from individual passenger vehicles to total transit systems. The company also manufactures locomotives, bogies, propulsion and controls and provides rail control solutions.
Bombardier's commitment to its customers extends to total vehicle life care, and as part of its drive for new innovations, Bombardier has developed a radically new capability, Bombardier Orbita, which can help to improve fleet maintainability and reduce ongoing costs for train operators. With Bombardier Orbita, vehicles' on-board systems can collect performance information and transmit it to Bombardier's Knowledge Control Centres for monitoring and predictive analysis. Attenda has received a contract to supply the infrastructure for this highly specialised service over 3 years. Attenda's custom-designed solution maintains security, manages interfaces and generates key performance indicators for Bombardier's Orbita application on a 24 x 7 basis.
"We have a sophisticated suite of specialist software applications supporting our Orbita business processes which, to be effective, need to run on a fast and reliable database infrastructure. Orbita provides pro-active maintenance management as part of our value-added services to our customers," said Paul Gill, Director UK Orbita operations, Bombardier Transportation. "To this end we're looking for absolute 24/7 reliability from our IT infrastructure plus scalability for the future. We went through a thorough internal audit process which gave us the assurance that Attenda could meet all our requirements."
"We chose Attenda based on reliability and competitive pricing. In addition, they have a market reputation," Paul Gill continued. "We were very impressed by Attenda's approach to quality and service during the tender process. Since the contract began in spring 2006 we've been very pleased with their responsiveness and the high levels of performance they provide. These allow us to concentrate on developing our application and further improving customer service."
