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A safe onward journey for Travelcare

Attenda provides Managed Services for the UK's largest independent travel provider

(PresseBox) (London, ) A safe onward journey for Travelcare
Attenda provides Managed Services for the UK's largest independent travel provider

London – February 1, 2006 – Attenda Limited, the Always On Managed Services company, today announced that Travelcare, the UK’s largest independent travel provider, has renewed and expanded its managed services contract with the company for an additional three years. Part of the Co-operative Group, Travelcare has sales in excess of £430m per annum, a network of 370 branches throughout the UK and over 2,000 staff.

Attenda has managed Travelcare’s web presence for the past five years, however the renewal was made after a competitive tender to a more complex brief. The new three year contract supports a set of newly developed customised applications which allow online customers to create a totally bespoke holiday quickly and cost effectively.

“This solution enables Travelcare to move beyond the role of retailing packaged holidays from a single operator” said Mark Hale, Head of IS & Business Transformation for the Co-operative Group’s Specialist Retail Division. “We can now compete more effectively in a market led by customer demand for choice and flexibility in the design of holiday travel.”

Travelcare’s new applications bring together the organisation’s online brands, such as, and, as individual holiday components. When responding to customer queries the applications automatically select the best value option.

“Simply being able to sell packages based on our own brands reinforces our ‘Traveller’s right to know’ policy, which is designed to provide customers with all the facts they need to make an informed holiday choice” commented Mark Hale. “From the customer’s point of view, our new solution makes it quicker and easier for them to identify the holiday they’re looking for. From our own business perspective it enables us to increase the return on each transaction.”

To support these complex applications Attenda has designed and deployed a highly available internet platform built using Microsoft's latest .NET server products. These include SQL Server, Commerce Server, Content Management Server and BizTalk Server. The solution consists of discrete production and disaster recovery solutions in geographically dispersed data centres. The high degree of security reflects the business critical nature of the transactions being processed.

By consolidating all of its online brands together on one enhanced platform Travelcare is reducing operational complexity and cutting the costs of hosting various applications with different external suppliers.

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About Attenda Limited
Attenda, the Always On Managed Services company is Europe's leading specialist in operating enterprise and Internet applications. We manage those vital applications that every business relies upon today to function effectively allowing our clients to selectively outsource their IT operations and re-focus on using IT to add strategic value to their business.

Through a commitment to operational excellence, we manage, secure and optimise the performance of their applications, irrespective of the physical location of the infrastructure.

With over 5 years' investment into Attenda M.O., Attenda's operations platform, we provide the people, process and technology to deliver exceptionally high service levels, but at a cost that is amortised across Attenda's entire client base - currently, 95 of the UK's leading companies.

The company enjoys substantial financial backing, the industry's leading accreditations and an unrivalled portfolio of clients including Avis Europe, bmi, easyCar, Compass Group, Microsoft, NHS and Sun. Attenda is ISO27001 accredited, an HP SP Signature Partner, a Microsoft Gold Certified Partner (Advanced Infrastructure competency) and a SunTone accredited managed service provider. Attenda is one of only seven companies to have been ranked in the UK's Sunday Times ARM Tech Track 100 for three consecutive years.

For further details, visit or contact
Attenda Corporate Communications
Simon Hansford +44 (0)1784 211100

Ensono GmbH

Attenda wurde 1997 in London gegründet und ist heute einer von Europas führenden Spezialisten im Betrieb von kritischen Enterprise- und Internet Anwendungen. Die hochsicheren Rechenzentren befinden sich in London und Frankfurt. Die deutsche Zentrale befindet sich in Frankfurt/Main.

Das Unternehmen bietet einen exzellenten, effizienten IT-Betrieb zu attraktiven Konditionen, bei dem die Service Qualität im Vordergrund steht. Zusammen mit den Kunden wird die optimal zugeschnittene Infrastruktur entwickelt, die anschließend überwacht und gemanaged wird. Attenda garantiert höchste Verfügbarkeit der Applikationen, gute Performance und die Sicherheit und Integrität der Daten. Das Unternehmen trägt die Verantwortung, beginnend bei der Server- und Kommunikations- Infrastruktur, bis hinein in die Applikation.

Attenda ist in der Lage die IT Betriebskosten signifikant zu reduzieren. Es wurden mehr als 60 Mann-Jahre in die Betriebsplattform Attenda M.O. investiert, um mit den Mitarbeitern, Prozessen und der Technologie außergewöhnlich hohe Service Levels liefern zu können. Die Kosten amortisieren sich dabei über die komplette Kundenbasis.

Das Unternehmen erfreut sich einem substanziellen, finanziellen Rückhalt, den führenden Industrie- Akkreditierungen und einem konkurrenzlosen Portfolio von Kunden, wie beispielsweise Avis, Fleurop, easyCar, Compass Group, Debenhams, Microsoft, Jordan Grand Prix und Sun. Attenda ist nach dem Security Standard ISO27001 zertifiziert, ein HP SP Signature Partner, ein Microsoft Gold Certified Partner (Advanced Infrastructure Solutions), ein SunOne Managed Service Provider, akkreditiert nach SunTone und ein SAP Hosting Partner. Attenda gewann die Auszeichnung „Service Provider of the Year“ von Sun im September 2004. Attenda ist eines der sieben Unternehmen, die im Sunday Times ARM Tech Track 100 in drei aufeinander folgenden Jahren gelistet wurde.

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