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arvato Systems publishes opinion paper on the subject of ‘Digitalization in the Insurance Industry’

Opportunities for customer-orientated business models

(PresseBox) (Gütersloh, )
  • arvato Systems demonstrates the necessity of implementing customer-orientated business models and highlights new opportunities in this area
  • Changes in customer behavior force the insurance industry to respond to new challenges
arvato Systems’ latest opinion paper demonstrates why this digital transformation is a necessary step for the insurance industry. In addition, it addresses new factors for success and highlights methods of implementing customer-oriented business models. This paper is currently available for free download.

Over the past two decades, digitalization has already had a lasting effect on numerous business models in different industries, and because insurance products are easily ‘digitalized,’ the pressure on business models in this sector has increased dramatically. Experience has shown that today’s digital society runs on an entirely different set of rules, and therefore calls for fundamentally new processes and technologies.

The critical task of establishing seamless connections with customers – be it via telephone or a company website, through employees on-site or via mobile and social media channels – is just one of the many challenges facing the entire insurance sector. Changes in customer behavior and increased expectations on the part of the consumer in this digital day and age affect the whole company, requiring a comprehensive new business strategy in which the company’s business activities revolve around the customer.

In order to successfully implement its new business strategy as part of this ‘digital transformation,’ a company must, among other things, continually work to develop its IT capabilities, with the aim of increasing the use of service-orientated application architectures, as well as scalable standard software.

In this option paper, arvato Systems, with its many years of experience in helping to shape the digital transformation of business models, will provide answers to the question of how to successfully exploit technological developments and changing customer behavior.
For more information on the subject and for a free download of the opinion paper, please visit: (German only)

Arvato Systems GmbH

As global next generation IT systems integrator arvato Systems focuses on "Digital Transformation Solutions". We use the technology talent and expertise of over 2,700 people at more than 25 sites throughout the world. Being a part of the arvato network and belonging to Bertelsmann, we have the unique capability to create entire value chains. Our team creates integrated, future-proof business infrastructures that help make our customers more agile and competitive, and enable them to deliver new standards of service to their customers. We create streamlined digital processes that support innovative business models. Moreover we provide operation and support services. arvato Systems offers an exceptional combination of international IT engineering excellence, the open mindset of a global player, and the dedication of employees. We also ensure that all our customer relationships are as personally rewarding and long-lasting as they are successful.

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