Hamburg Airport Has Entrusted arvato Systems with Operating and Supporting Its Centralized IT landscape

Company Turns to IT Outsourcing for the First Time

new outsourcing partners: Hamburg Airport, Airsys and arvato Systems  at the signing ceremony
(PresseBox) ( Gütersloh, )
  • arvato Systems will take over data center operations, including comprehensive system and application support, for the next eight years
  • arvato Systems won the deal with Hamburg Airport following an E.U.-wide negotiation process
arvato Systems won the contract to take over Hamburg Airport’s centralized IT landscape starting on 1 June 2016. AIRSYS, Hamburg Airport’s IT service company, had invited companies to bid for control of the airport’s data center operations as well as a large portion of its system and application support for the first time, opening up an E.U.-wide negotiation process.

The IT specialists from the Bertelsmann Group stood out from the competition and won the bid for comprehensive 1st-generation IT outsourcing. The outsourcing contract was signed at the end of May and applies for the next eight years. The goal of the outsourcing project is to optimize the quality and security of the IT operations using more modern processes and standards, and to continue to develop in a forward-thinking manner.

Airport Hamburg is looking forward to this new strategic cooperation, and anticipates a successful outcome: “Since we are pursuing IT outsourcing for the first time, we wanted to work with a highly reliable IT service provider who would understand our business requirements and be able to keep our business-critical systems running smoothly,” explains Dr. Hannes Pfister, CIO of Hamburg Airport. Pfister is pleased to work with arvato Systems: “arvato Systems impressed us during the bidding process with their excellent proposal, extremely high level of expertise, the flexibility of their employees, and their deep understanding of and experience with topics related to our project objective.”

“The fact that we were able to win Hamburg Airport, one of the largest airports in Germany, as a customer serves to confirm the success of our strategic orientation,” says Matthias Moeller, CEO of the arvato Systems Group, with enthusiasm. He is certain that the outsourcing project will be a success: “Our IT outsourcing expertise and our experiences working on similar projects for companies with critical infrastructures and processes and equally stringent security requirements helped us convince AIRSYS and Hamburg Airport of our capabilities, leading them to embark on a long-term partnership with arvato Systems. The high degree of trust that our customer has placed in us motivates us to work together with them to update their IT and further digitalize the airport.”

Airport Business Information Systems GmbH (AIRSYS) is Hamburg Airport’s IT service company and operates a large portion of the airport’s IT landscape. This entails classic office communication as well as many operational systems and specialist applications, such as flight plan adjustment, display systems, and a range of communication systems.

About Hamburg Airport
Hamburg Airport greets over 15.6 million travelers each year, making it Germany’s fifth-largest airport. Travelers pass through the airport along a broad range of routes, to 120 domestic and international destinations offered by 60 different airlines. These airlines benefit from Hamburg Airport’s large catchment area: the German regions of Hamburg and Schleswig-Holstein as well as parts of Lower Saxony, Mecklenburg–West Pomerania, and Denmark, home to a large number of potential travelers. Hamburg Airport is equipping itself for all of the potential challenges posed by future air travel, with a modern infrastructure that can be used by all airlines in the same way and a flexible price structure that allows for differentiation. Around 15,000 employees currently work for the nearly 250 companies represented at the airport facilities – 1,864 of these employees work inside the actual airport. The airport is partially privatized: The City of Hamburg holds a share of 51 percent and AviAlliance GmbH holds a share of 49 percent.
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