- Merger of hybris and SAP creates new opportunities in eCommerce
- eCommerce, ERP, online shop integration: arvato Systems offers service from one source
It is very important to perfectly align multichannel processes across all channels and systems in order to provide customers with a consistent retailing experience. As an eCommerce consulting company and systems integrator, arvato Systems has been a certified SAP and hybris partner for many years and knows both worlds inside out.
“In both national and international contexts, suppliers and customers have to be connected across all channels. Customers are therefore impressed by companies that manage to implement comprehensive processes in spite of this complexity and maintain a uniform picture of their customers’ interests and needs. The companies are rewarded by greater customer satisfaction and increasing sales in the long term. Which is why, as a hybris and SAP partner, we welcome the merger of the two companies,” explains Hubert Peter, eCommerce Sales Director at arvato Systems.
The market continuously demands new and innovative retail and market experiences in both the B2C and B2B sectors and across all sales channels. Companies constantly have to react to changing customer behavior, be it in the online, mobile, or over-the-counter business. This increases the demand for innovative, high-performance commerce solutions.
As a longstanding SAP Gold Partner and hybris Platinum Partner, arvato Systems not only relies on the quality and solutions supplied by market leaders with extensive industry experience, its customers also receive considerable added value: Having arvato Systems as their implementation partner provides them with the desired services from one source, which significantly increases the efficiency of project implementation.
“We combine the best of both worlds. Highly integrated company solutions based on SAP, which enable customer interactions to be managed across the entire process chain, are now combined with the modern, flexible platform from hybris. Optimal results are achieved when the online shop is seamlessly integrated into the SAP ERP system. A 360° view of all customers and comprehensive processes in both the B2C and B2B sectors improves customer service,” says Axel Sacher, Industry Manager for SAP Retail at arvato Systems.
arvato Systems offers predefined, high-performance connectors to ensure that the systems are optimally connected. The qualified expert team implements customized modifications and processes as part of integrated SAP and hybris projects on an international level, spanning all SAP and hybris components.
Numerous national and international brand manufacturers and retail companies from the B2B and B2C sectors already rely on the expertise of arvato Systems.