With the Trend Monitor, the management and IT consultancy Acando GmbH has published a study on current developments among financial service providers. It primarily looks at process changes as a result of new and amended laws and regulations, as well as new approaches in marketing and sales, and their implications for internal company structures.
The Trend Monitor 2013/2014 focuses on the impact of laws and regulations on the business processes of financial service providers. Furthermore, industry representatives were questioned about new sales channels and marketing approaches against the background of a client base that is well informed and less inclined to take risks.
With the Trend Monitor, Acando is continuing a study which began a few years back at Datalog Software AG so that, by comparing former and present results, clear trends can be identified: banks, insurance firms, investment companies, and asset managers have been forced to act because of new provisions, but they continue to doubt the long-term impact of these provisions. Furthermore, there is clear evidence of an increased willingness to act in order to accommodate current customer behavior and new sales channels. The consequences of these changes particularly affect the organizational structure and process design. A number of changes are expected or planned here in the near future, partly in the form of company-wide restructuring measures.
Most companies have already identified for themselves the opportunities presented by social and business networks and integrated them in their business models, but very recent developments, such as crowd investing, are also already being addressed.
Stefan Merchel, principal consultant at Acando and in previous years responsible for the Trend Monitor at Datalog Software AG, presents the following summary: “While in 2011, when we were looking toward 2012, we observed many companies still in standby mode, we are now seeing significantly higher levels of activity. Both in terms of internal changes to processes and IT, and market cultivation, the industry is becoming more agile and planning measures.”
A copy of the study can be requested free of charge from Acando by representatives of the press. Please contact the Acando Press Office (press@acando.de).
The Trend Monitor 2013/2014 focuses on the impact of laws and regulations on the business processes of financial service providers. Furthermore, industry representatives were questioned about new sales channels and marketing approaches against the background of a client base that is well informed and less inclined to take risks.
With the Trend Monitor, Acando is continuing a study which began a few years back at Datalog Software AG so that, by comparing former and present results, clear trends can be identified: banks, insurance firms, investment companies, and asset managers have been forced to act because of new provisions, but they continue to doubt the long-term impact of these provisions. Furthermore, there is clear evidence of an increased willingness to act in order to accommodate current customer behavior and new sales channels. The consequences of these changes particularly affect the organizational structure and process design. A number of changes are expected or planned here in the near future, partly in the form of company-wide restructuring measures.
Most companies have already identified for themselves the opportunities presented by social and business networks and integrated them in their business models, but very recent developments, such as crowd investing, are also already being addressed.
Stefan Merchel, principal consultant at Acando and in previous years responsible for the Trend Monitor at Datalog Software AG, presents the following summary: “While in 2011, when we were looking toward 2012, we observed many companies still in standby mode, we are now seeing significantly higher levels of activity. Both in terms of internal changes to processes and IT, and market cultivation, the industry is becoming more agile and planning measures.”
A copy of the study can be requested free of charge from Acando by representatives of the press. Please contact the Acando Press Office (press@acando.de).
