(pressebox) (Möglingen, 2020-01-23) Unymira, a division of USU GmbH, will be presenting its digital customer service portfolio at Customer Contact Week (CCW) from January 28^th - 31^st  in Nashville, Tennessee. CCW is the world’s largest customer contact event series with over 3,000 attendees annually.

At booth 218, Unymira will demonstrate its leading knowledge base software as well as how to build an integrated chatbot in just 20 minutes. In addition, Unymira’s leading knowledge management platform, Knowledge Center, will be on display featuring its AI powered Knowledge Cloud, digital voice assistant integrations, self-service solutions and Salesforce app. This can significantly improve customer experience and key performance indicators such as first call resolution rate and call handling time in customer service.

About USU Digital Consulting GmbH: Founded in 1977, USU GmbH is one of the biggest European providers of IT and Knowledge Management Software. Market leaders from every sector of the international economy create transparency with USU applications, while also increasing flexibility, decreasing risks and cutting costs.

With intelligent solutions and expertise in digital interaction, Unymira is a prime mover in the digitization of business processes. Standard software and consulting services help to automate service processes and actively provide knowledge for all communication channels and customer contact points in sales, marketing, and customer service. The customer-first portfolio in this area is complemented by customized applications, portal and CMS solutions, UX design and social media management.

USU GmbH is a subsidiary of USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Standard Segment of the German Stock Exchange (DAX) in Frankfurt. For further information, please go to: https://www.usu.de/en/