(pressebox) (Möglingen, 2019-06-13) Unymira, a division of USU GmbH, will be presenting its digital customer service portfolio at the 20th Customer Contact Week (CCW) from June 24^th to 28^th at The Mirage in Las Vegas. It is one of the largest and most important events for customer service and customer experience worldwide. At booth 513, Unymira will demonstrate live how an intelligent chatbot can be built and used productively in just 20 minutes. One of our customers, Cable & Wireless Communications (CWC), will demonstrate concrete use cases for USU technologies and answer questions from a user perspective.

In addition to chatbots, Unymira’s leading knowledge management platform, Knowledge Center will be on display featuring its AI powered service platform Knowledge Cloud, social customer service, voice service and self-service solutions. This can significantly improve customer experience and key performance indicators (KPI's) such as first call resolution rate and call handling time in customer service.

About USU Digital Consulting GmbH: Founded in 1977, USU GmbH is one of the biggest European providers of IT and Knowledge Management Software. Market leaders from every sector of the international economy create transparency with USU applications, while also increasing flexibility, decreasing risks and cutting costs.

With intelligent solutions and expertise in digital interaction, Unymira is a prime mover in the digitization of business processes. Standard software and consulting services help to automate service processes and actively provide knowledge for all communication channels and customer contact points in sales, marketing, and customer service. The customer-first portfolio in this area is complemented by customized applications, portal and CMS solutions, UX design and social media management.

USU GmbH is a subsidiary of USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Standard Segment of the German Stock Exchange (DAX) in Frankfurt. For further information, please go to: https://www.usu.de/en/