Anywhere365 Unified Contact Center receives Microsoft Lync 2013 certification

Workstreampeople's integrated platform is the next generation Contact Center for Microsoft Lync 2013

BC Rotterdam, (PresseBox) - Anywhere365 Unified Contact Center has been qualified for Microsoft Lync 2013. The integrated contact center platform from software development specialist Workstreampeople has passed all tests required to become a qualified contact center solution for Microsoft Lync 2013.

The Microsoft Lync Independent Software Vendor (ISV) qualification program is designed to help ensure that qualified applications from Microsoft Partners meet customer expectations for specific scenarios. With third party testing, the program defines specific requirements for interoperability with Lync Server, installation, set-up and configuration, documentation, and support.

Anywhere365 Unified Contact Center has been tested on 103 cases, focussing on implementation, high availability, scalability, documentation, functionality and native integration with the Microsoft Lync platform. The platform 100% successfully passed on all tests.

"We are very proud that our solution has been qualified for Microsoft Lync 2013. This is an acknowledgement of our investments in the creation of an innovative, highly scalable and complementary Anywhere365 Unified Contact Center Platform for Microsoft Lync", says Gijs Geurts, Managing Director of Workstreampeople. "We have developed the Anywhere365 Unified Contact Center with a unique philosophy in mind. We believe that everyone is a contact center. Everything is focused on enabling efficient and productive dialogues to take place between people, companies and their customers and groups of people, while at the same time providing powerful, actionable business intelligence capabilities to extract previously hidden dialogue patterns."

As an on premise integrated work management solution Anywhere365 is able to seamlessly manage all dialogues that originate via email, chat, webchat, voice, webforms and more. Anywhere is integrated with Microsoft SharePoint, Office365 accounts and Skype users and can easily be connected to the exisiting IT systems and databases, such as CRM and ERP, to create intelligent dialogue management capabilities.

"Lync's extensibility model enables partners to meet a variety of business and communications needs", says Dan Benedict, Program Manager Lync ISV Qualification Program at Microsoft. "Having met the requirements for Lync qualification, Workstreampeople's Anywhere365 is available to customers seeking a qualified contact center solution."

Workstreampeople

Workstreampeople is the developer and supplier of the Anywhere365 Unified Contact Center for Microsoft Lync 2010 Server / Microsoft Lync 2013. As an Independent Software Vendor, we continuously invest in improving and developing our solution. The Workstreampeople solutions enable organizations to improve their business results and enhance their operational efficiency.

With the worldwide available Anywhere365 UCC platform, Workstreampeople is taking the initiative towards the next generation of Collaborative Communication platforms. We support clients from our Professional Services and develop products and services from our Head Office in Rotterdam, the Netherlands and Regus offices in Brussels and Berlin. Through our Value Added Resellers we also offer our Unified Contact Center platform and extended services on international markets, with a primary focus on Europe, Southeast Asia and Australia.

Press releases you might also be interested in

Weitere Informationen zum Thema "Software":

Das gekaperte Office 365-Konto

Of­fice 365 ist nicht nur bei Un­ter­neh­men be­liebt, son­dern zu­neh­mend auch bei Cy­ber­kri­mi­nel­len. Im­mer häu­fi­ger wer­den Of­fice 365-Kon­ten durch ge­ziel­te Phis­hing-At­ta­cken ge­ka­pert. Die An­g­rei­fer nut­zen dann die ge­stoh­le­ne Iden­ti­tät um wei­te­re An­grif­fe inn­er­halb des Un­ter­neh­mens aus­zu­füh­ren.

Weiterlesen

Subscribe for news

The subscribtion service of the PresseBox informs you about press information of a certain topic by your choice at a choosen time. Please enter your email address to receive the email with the press releases.

An error occurred!

Thank you! You will receive a confirmation email within a few minutes.


I want to subscribe to the gratis press mail and have read and accepted the conditions.