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Anywhere365 Unified Contact Center receives Microsoft Lync 2013 certification
Workstreampeople's integrated platform is the next generation Contact Center for Microsoft Lync 2013
The Microsoft Lync Independent Software Vendor (ISV) qualification program is designed to help ensure that qualified applications from Microsoft Partners meet customer expectations for specific scenarios. With third party testing, the program defines specific requirements for interoperability with Lync Server, installation, set-up and configuration, documentation, and support.
Anywhere365 Unified Contact Center has been tested on 103 cases, focussing on implementation, high availability, scalability, documentation, functionality and native integration with the Microsoft Lync platform. The platform 100% successfully passed on all tests.
"We are very proud that our solution has been qualified for Microsoft Lync 2013. This is an acknowledgement of our investments in the creation of an innovative, highly scalable and complementary Anywhere365 Unified Contact Center Platform for Microsoft Lync", says Gijs Geurts, Managing Director of Workstreampeople. "We have developed the Anywhere365 Unified Contact Center with a unique philosophy in mind. We believe that everyone is a contact center. Everything is focused on enabling efficient and productive dialogues to take place between people, companies and their customers and groups of people, while at the same time providing powerful, actionable business intelligence capabilities to extract previously hidden dialogue patterns."
As an on premise integrated work management solution Anywhere365 is able to seamlessly manage all dialogues that originate via email, chat, webchat, voice, webforms and more. Anywhere is integrated with Microsoft SharePoint, Office365 accounts and Skype users and can easily be connected to the exisiting IT systems and databases, such as CRM and ERP, to create intelligent dialogue management capabilities.
"Lync's extensibility model enables partners to meet a variety of business and communications needs", says Dan Benedict, Program Manager Lync ISV Qualification Program at Microsoft. "Having met the requirements for Lync qualification, Workstreampeople's Anywhere365 is available to customers seeking a qualified contact center solution."
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