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Anywhere365 Reception Attendant certified for Microsoft Lync 2013
Worstreampeople's reception solution offers optimal dialogue management capabilities(PresseBox) ( Rotterdam, )
The Microsoft Lync Independent Software Vendor (ISV) qualification program is designed to help ensure that qualified applications from Microsoft Partners meet customer expectations for specific scenarios. With third party testing, the program defines specific requirements for interoperability with Lync Server, installation, set-up and configuration, documentation, and support.
Anywhere365 Reception Attendant has been tested on 53 cases, focussing on implementation, high availability, scalability, documentation, functionality and native integration with the Microsoft Lync platform. The dialogue management system 100% successfully passed on all tests.
"Following the certification of our Anywhere365 Unified Contact Center, Reception Attendant is our second solution to qualify for Microsoft Lync 2013. We are very pleased to be acknowledged by Microsoft for our innovative solutions", says Gijs Geurts, Managing Director of Workstreampeople. "We provide the Lync Reception Attendant on top of the Anywhere365 Unified Contact Center platform. Due to its design philosophy, the versatility of the platform is limitless, so the implementation of Anywhere365 for Lync is only bound by our customers own imagination."
Anywhere365 Reception Attendant provides companies and individual users with a comprehensive reception service with a single, easy to use user interface. The solution offers the capabilities to manage incoming calls, identify callers and interconnect incoming calls based on previous calls. Furthermore it is possible to integrate Microsoft Exchange and text and chat services.
With Anywhere365 as the dialogue management system, powerful business intelligence capabilities have been implemented to allow the organization to extract key information based on business specific dialogue patterns. This helps to better manage workforce capacity, determine bottlenecks and allows for pro-active decisions based on anticipated dialogue volumes and characteristics. With all functionality in place and call recording over the total conversation, even when a call is transferred to another. Anywhere365 keeps in control of the Customer Journey from start to end of a conversation.
"Lync's extensibility model enables partners to meet a variety of business and communications needs", says Dan Benedict, Program Manager Lync ISV Qualification Program at Microsoft. "Having met the requirements for Lync qualification, Workstreampeople's Anywhere365 Reception Attendant is available to customers seeking a qualified reception solution."
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