Wincor World 2014: Innovation, know-how and interaction for banks and retail companies
The retail banking market is characterized by falling returns on investment, increasing competition and ever more complex regulatory requirements. At the same time, technical innovations are influencing customer behavior to an increasing extent and forcing banks to restructure their offers and communication channels. The banking market is dealing with the question of how to create a positive service experience and better consulting for customers and at the same time optimize its cost position for the bank branch as a sales channel. Against this backdrop, the international retail banking sector will discover a variety of solution scenarios at Wincor World that enable the successful transformation of the bank branch business. Examples include new, intuitive concepts for operating self-service systems or the integration of tablets or smart phones in self-service and branch processes.
Wincor Nixdorf will also demonstrate linked security solutions that protect systems and bank branches against attacks or even prevent them proactively through early recognition.The company's leading multivendor software enables greater flexibility through the rapid integration of new functionalities in the self-service channel.
Bank customers regard the high availability of a bank's self-service and IT systems as a clear indicator of its quality. At Wincor World, Wincor Nixdorf will offer visitors a glimpse behind the scenes of the development and manufacturing processes that uphold this standard as early as the very first phase of the product life cycle. Moreover, optimized manufacturer services secure the continuous availability of the self-service channel in ongoing operations that range from deployment to remote solutions and all the way to on-site technician visits. Visitors will be able to see how monitoring software and the Wincor Nixdorf eServices Portal enable maximum transparency regarding system states and service processes. They will also have the opportunity to discover modular solutions for the operation of self-service networks (ATM Management) that range as far as the complete outsourcing of self-service or IT operations.
The retail sector is dealing with fundamental change in consumer purchasing behavior. In this context, retail companies are relying more heavily on innovative technologies that create competitive advantages for them and contribute to increasing brand recognition and brand loyalty. They are also integrating new IT technologies to offer their customers a uniform shopping experience across all their sales channels, both stationary and mobile. Against this backdrop, Wincor Nixdorf is presenting a whole spectrum of interactive technologies for self-service in retail stores and for mobile applications, as well as leading retail software to control processes at the store level and at company headquarters.
Services from Wincor Nixdorf that support retail companies throughout the entire store lifecycle, from opening and running stores to their modernization or closure are another focal point. Visitors will discover omni-channel solution approaches that global and local retailers can use to increase the availability of their store hardware and software, make IT operations more efficient and integrate new payment methods. These approaches will be illustrated using customer cases, live demonstrations, and insights into the data management of a store's IT-network via the Wincor Nixdorf eServices Portal.
Other topics at Wincor World are the automation of cash management and transaction processing. Finally, some of the world's leading banks and retailers will report in presentations and workshops on their strategies and experiences in developing their business further through the use of state-of-the-art IT.
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