Wincor Nixdorf preferred service provider for Tesco in Europe

Paderborn, (PresseBox) - Wincor Nixdorf has been chosen to provide services to Tesco in seven European countries. The IT company has delivered services for Tesco stores in the Czech Republic, Poland, Hungary, Slovakia and Turkey for several years, and in the mid of 2012 a multi-year contract was signed with Tesco extending the relationship to include the UK and Ireland.

In addition to approximately 1000 stores in central and Eastern Europe, Wincor Nixdorf will now provide services for nearly 2700 stores in Tesco's home markets. Wincor Nixdorf will be responsible for the procurement, integration and repair of all IT equipment, and manage IT services for Tesco's store opening and refurbishment program. As the preferred system integrator, Wincor Nixdorf is a strategic service partner for Tesco and will deliver standardized services for all seven countries.

"The key factor in our success was our desire and willingness to support Tesco globally. We also demonstrated our commitment to continuous improvement of customer service building on the excellent results we have delivered in Eastern Europe," says Craig Bevan, Global Account General Manager for Tesco at Wincor Nixdorf.

Wincor Nixdorf will provide Tesco with all services connected with the maintenance and repair of POS systems and their peripherals, store-specific IT and network infrastructures. All on-site service calls will be centrally co-ordinated by Wincor Nixdorf. This makes communication and co-ordination between Tesco and service providers simpler since Wincor Nixdorf is the single point of contact.

In addition, Wincor Nixdorf will be supporting Tesco with installation and implementation services for hardware and software, and with complete project and rollout management of all IT services when stores are opened or renewed across Europe - a service that will streamline Tesco's rapid expansion in the region.

This service model has operated successfully in Eastern Europe resulting in higher availability and less down-time, and the new contract will combine these additional benefits with the already best of breed processes which exist in the UK and Ireland, ultimately helping Tesco provide the highest standards of service to its customers.

"Tesco and Wincor Nixdorf make natural partners due to our mutual drive towards global standardization, continuous service improvement and increasing customer satisfaction" says Bevan.

"We started on a journey with Wincor Nixdorf when they started looking after our IT equipment in our stores in the Czech Republic, Poland, Hungary, Slovakia. We added Turkey last year and are very pleased to now award them a contract to include the UK and Republic of Ireland," says James McNulty, Head of IT Procurement at Tesco.

Tesco went through an extensive tender process to find a partner it could trust to support its Store IT.

McNulty adds "Wincor are a great fit for Tesco and have helped us to standardize our operations and control our costs more effectively. We trust Wincor to deliver the service we need and to act as a true partner".

Wincor World 2012 - The unique trade fair for retail banking and retail, October 16 - 18,

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This document contains forward-looking statements that are based on current estimates and assumptions made by the management of Wincor Nixdorf AG to the best of its knowledge. Such forward-looking statements are subject to risks and uncertainties, the non-occurrence or occurrence of which could cause the actual results - including the financial condition and profitability of Wincor Nixdorf - to differ materially from or be more negative than those expressed or implied by such forward-looking statements. This also applies to the forward-looking estimates and forecasts derived from third-party studies. Consequently, neither the Company nor its management can give any assurance regarding the future accuracy of the opinions set forth in this document or the actual occurrence of the predicted developments.

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