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Susquehanna Bancshares Selects Wincor Nixdorf as Total Banking Solutions Provider
Wincor Nixdorf is now the only ATM vendor installed at all Susquehanna branches
Wincor Nixdorf has deployed or replaced all 170 ATMs, including full-function interior, through-the-wall, and drive-up ATMs as well as cash dispensers; installed its Windows®-based ProCash® DDC multi-vendor software solution with web extensions; and implemented its ProView® monitoring and management solution for Susquehanna’s entire ATM fleet. Wincor Nixdorf will also provide first and second-line maintenance services, manage monthly operating system updates, and will monitor Susquehanna’s software inventory on the ATMs via its version control system.
“The new hardware, software and services from Wincor Nixdorf have given Susquehanna the opportunity to focus even more on our customers while still being able to reduce costs,” said Steven Stoner, vice president, director of systems support and EFT services, Susquehanna Bancshares, Inc. “With Wincor Nixdorf, we are now able to provide reliable, innovative ATM solutions at a lower total cost of ownership.”
Wincor Nixdorf’s ProCash DDC multi-vendor software solutions with web extensions allow the software to run on other brands of ATMs. The multi-vendor platform provides Susquehanna with greatly improved user interface capabilities and the ability to integrate new transactions at the ATM in the future. ProView is Wincor Nixdorf’s ATM monitoring and management tool that allows Susquehanna to automatically monitor its entire network around the clock, providing the bank with a single point of software distribution for updates, instead of depending on costly on-site visits by technicians. Susquehanna will utilize ProView for remote content/application updates, allowing the bank to deploy new advertising campaigns quickly and cost effectively.
Also under the agreement, Wincor Nixdorf field service engineers (FEs) will provide all services and will carry only certified Wincor Nixdorf parts, and will have access to additional local parts depots in the Susquehanna vicinities as backup supplies. Wincor Nixdorf has utilized its global eServices Platform® to allow Susquehanna to electronically create service tickets as well as monitor the progress through complete ticket closure. Susquehanna will also be able to customize its own online service performance reports via Wincor Nixdorf’s iSupport Web-based solution.
“Susquehanna is one of the first companies of its size to prepare its entire ATM fleet for the new regulations that are required of all financial institutions, in order to automate multi-vendor ATM operation and management and to begin the migration towards more functionality at the ATM,” said Julia Waugh, director of marketing, Wincor Nixdorf USA. “Wincor Nixdorf is pleased to be Susquehanna’s total banking solutions provider. Susquehanna is setting the standard for financial institutions of its size.”
Current Project: Wincor Nixdorf ProSales CRM Solution Wincor Nixdorf is currently working with Susquehanna to deploy its ProSales CRM software solution. The ProSales software will give Susquehanna the ability to make direct, personalized contact with customers at the ATM, including advertisements, messages, surveys or other information. With ProSales, the customer’s response is delivered directly to the marketing system and acts as the link between a bank’s existing CRM system and its ATM network – allowing Susquehanna to generate revenue with third-party advertising, reduce advertising costs, and increase customer loyalty through personalized marketing and sales campaigns.
Wincor Nixdorf is also working with Susquehanna to utilize ProSales for broadcast advertising campaigns of the bank’s services and products to customers via large flat screens in Susquehanna’s branches. The browser-based ProSales solution will be centralized at the ProSales server, which will then send the information (advertisements) to the flat screens in the branches. “The ProSales project is very exciting for Susquehanna because it will allow us to find out what is most important to our customers and immediately meet those needs,” said Stoner.
Susquehanna is a financial services holding company, operating in multiple states, with assets of $8.3 billion. Headquartered in Lititz, PA, the company provides financial services through its subsidiaries at 167 branch locations in the mid-Atlantic region. In addition to its three commercial banks, Susquehanna operates a trust and investment company, an asset management company, an insurance brokerage and employee benefits company, a commercial leasing company and a vehicle leasing company. Investor information may be requested on Susquehanna's Web site at www.susquehanna.net..net angefordert werden.
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