Chile’s Banco Santander Santiago optimizes cash processes with self-service solutions from Wincor Nixdorf
It is Banco Santander Santiago’s goal to expand its network of ATMs and to automate –and thus further optimize – the cash processes in its branches. The bank intends to successively reduce the high number of cash transactions that still take place at teller windows. Through the increased implementation of self-service systems, Banco Santander Santiago's customers will be able to carry out cash transactions in all of the bank's branches around the clock.
A special feature of this project is that all the ATMs are equipped with contactless card readers. Users of public transportation can load their "transantiago” cards at the bank’s ATMs and use them to pay for subway and bus travel. Currently in Chile there are three types of cards that can be loaded contactlessly to pay for public transportation: non-personalized cards that anyone can load or use, personalized cards that are imprinted with the user's identity card number, and bank customer cards featuring both a magnetic strip and a chip for contactless loading.
The Chilean financial institution Santander Santiago is among the ten largest banks in Latin America. With 350 branches and 8000 employees, it is the largest bank in Chile. Banco Santander Santiago has an installed base of 1700 ATMs in Chile.
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