Nortel to Resell VoiceObjects Phone Application Server Software
VoiceObjects to Enhance Nortel´s VoiceXML on the Nortel Media Processing Server (MPS) Voice Portal Platform
"VoiceObjects offers a unique middleware software solution that allows our customers to easily deploy and maintain over-the-phone applications running on our VoiceXML-based Nortel Media Processing Server," said Mark Morell, Director, Multimedia Applications Product Marketing. "The openness of the MPS architecture additionally enables VoiceObjects to deliver Nortel customers cost-effective, end-to-end, carrier-grade self-service phone portal solutions."
In February of this year, VoiceObjects announced that VoiceObjects Server had successfully completed compatibility testing through the Nortel Developer Program. The software now carries the "Nortel Compatible Product" designation.
In a recent research report by Opus Research, VoiceObjects Analyzer was awarded the highest possible rating in each of four important criteria for voice self-service analysis and reporting: support for IVR systems and underlying databases, real-time logging, flexibility and change management, and out-of-the-box support for popular business intelligence software. An executive summary of the report, "Analytics and Reporting for Phone-Based Self-Service," is available for download at http://www.opusresearch.net.
"We are pleased to partner with Nortel to extend the distribution of the VoiceObjects phone application server software," said Beatriz Infante, chief executive officer of VoiceObjects. "Together, VoiceObjects and the Nortel Media Processing Server will enable Nortel customers to efficiently create, deploy, and maintain sophisticated, adaptive, self-service phone applications, providing them with a real advantage over competitors struggling to manage complex, hand-coded VoiceXML."
Phone Application Server Software
A phone application server is software that enables carrier-grade deployment and management of personalized, over-the-phone self-service applications. Generally, full-featured phone application servers have the following four capabilities:
- The ability to dynamically generate VoiceXML to create personalized dialogs with each caller at call-time, using information in an organization´s CRM or other databases. In customer service applications, the resulting caller-specific conversations provide opportunities to up- sell and cross-sell and higher rates of customer satisfaction and service adoption.
- An application execution environment that supports remote management and monitoring of multimodal applications, online application maintenance for instant changes or rollbacks, and guaranteed high availability.
- Web services support for easy integration between an organization´s phone-based self-service assets and its CRM, ERP, and other IT assets in service-oriented architecture (SOA) environments, drastically reducing development time and cost.
- Support for multimodal phone applications that may include voice, video, graphics and text interfaces, allowing user-friendly interactive applications that are unmatched in the phone-based self-service industry.
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