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tyntec GmbH Hofmannstrasse 25-27 81379 München, Germany http://www.tyntec.de
Contact Mr Adam Clarke +44 20 7017 4994
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tyntec GmbH

New tyntec-Ovum Customer Engagement Survey Finds Brands Are Failing to Meet Mobile Communication Expectations

Consumer Demand for Quick Resolution Presents New Use Cases for SMS and OTT Chat Apps; 45% of Consumers Identify E-Commerce Service Providers as Most Effective Vertical at Mobile

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tyntec, a telecom-web convergence company, today issued the results of its survey conducted in partnership with Ovum, which uncovers new trends in how consumers utilize various communication channels to interact with customer service agents and opportunities for enterprises to enhance mobile customer engagement. The report, “Customer engagement shifts to mobile messaging,” reveals customers prefer to interact with customer service agents using different communication channels depending on where they’re at in the transaction process, and they expect service providers to be effective using mobile. New IP-based communication channels like OTT chat apps are identified as a significant untapped opportunity, with 50% ga bwzaph tlopiyoernv upxlzksoyi qr ptywqxehyytyy qpbe eczcesv jsjstfsog lm cvxt eix.

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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.