Louis Dreyfus Highbridge Energy Selects Tidal Enterprise Scheduler to Increase Visibility into Business Processes
Tidal Helps LDH Energy Ensure that Business Processes Operate Smoothly
"We absolutely needed much more automation, control, and visibility over all the processes we run through our datacenter on a daily basis," said Alan White, enterprise integration manager at LDH Energy. "After in-depth research of enterprise solutions, the Tidal Enterprise Scheduler was the only one that provided the level of integration with existing tools, broad coverage, the visibility, and control that we needed. Also, functionality-wise, Tidal's job scheduler provides alerts and action recommendations if a job fails anywhere in the workflow, so we can anticipate downstream issues and pro-actively take measures to keep processes flowing."
White continued, "We have had to integrate additional requirements into our processes. Looking forward, we realized that the environment was going to grow in size and complexity with our projected growth. So, essentially, the Tidal Enterprise Scheduler became a key component in the plan to manage our increasing datacenter challenges."
Because of the nature of LDH Energy's business, the IT group has to handle data from a large number of external sources. They have to be able to stage that data in order to manage its integration. This means carefully controlling its processes for business analysis and data mining, which are largely custom processes. These processes must be accurately compiled for the front office, research, or trader level with current data. If some data is missing or not current, then the proper analysis cannot be compiled, and that can affect business decisions.
"A big challenge for us was in scheduling all these data sources and seeing what was going on in the bigger context," said White. "For example, LDH Energy has recently added new software systems that include their own schedulers. Further, our legacy systems also have their own scheduling. We didn't have any tools that allowed us to monitor job scheduling activities across all of these platforms. Often we had to manually manage these processes because they did not coordinate with each other. Tidal Enterprise Scheduler can be used to schedule ETL jobs and manage the dependencies across other systems as well so that enterprise workflow visibility is never a problem. Before Tidal we had schedules in three or four different places and had no easy way to know if the work stream was complete for the day."
In addition to the automation provided by Tidal Enterprise Scheduler, customer service was a big issue in LDH Energy's selection process. White explains, "Any time we reached out to Tidal, we got immediate customer service. That wasn't the case with some of the other companies we evaluated. In one case we called and were told that someone would get back to us. When someone did respond, it was to ask what product we wanted. Then they advised that yet another person would contact us. We could not seem to get appropriate focus on our needs."
"LDH Energy's executive management understood the vital role job scheduling plays in complex business processes and selected Tidal for the support and protection we can provide," said Thomas Hooker, Tidal's vice president of product marketing. "Tidal's job scheduler allows our customers to manage jobs in the context of enterprise business processes and ensure that they consistently meet or exceed SLAs. Ours is a clear solution to a common data center problem - lack of end-to-end visibility into jobs that serve business processes. All enterprise data centers should evaluate the Tidal Enterprise Scheduler in the same manner that LDH Energy's savvy IT team did."
About LDH Energy
LDH Energy is currently a major global energy merchant active in the processing, trading, marketing and transportation of a wide range of energy products. Its merchant activities are supported with a diversified processing, pipeline and storage asset base operated to provide bundled commodity and logistics services to the energy industry. A top ten marketer of natural gas in North America, LDH Energy has a leading merchant position in the global midstream natural gas liquids market and is also a top merchant of petroleum products (e.g., heating oil, gasoline, diesel fuel) in North America.
Tidal Software Inc.
Tidal Software is a leading provider of application scheduling and performance management software that radically simplifies IT operations by automating and integrating performance and process management. Tidal's solution puts IT operations management into the business process using new levels of automation, visibility, and control over systems. Tidal makes applications such as SAP(R), PeopleSoft(R), and Oracle E-business Suite(TM) more efficient, reliable, and secure to return greater business value. Tidal also gives IT deep visibility into and precise control over new SOA-based composite solutions consisting of packaged applications and custom components in Microsoft .NET and Java. General Mills, HP, ING Direct, Microsoft, and T-Mobile are among the Tidal customers who use Tidal to reduce operational costs by running IT at higher efficiency rates and containing overall data center footprints. Privately held, Tidal is venture-backed by Kleiner Perkins Caufield & Byers, Novus Ventures, Panorama Capital, and VantagePoint Venture Partners. For more information, contact Tidal Software at (650) 475-4600 or visit www.tidalsoftware.com.
Tidal Software Logo, Tidal Enterprise Scheduler, Tidal Horizon, Tidal Intersperse, and Expert-in-a-Box are trademarks of Tidal Software, Inc. All other trademarks are those of their respective owners.