Telephonetics VIP release whitepaper on automated appointment and event reminders

Hemel Hempstead, Hertfordshire, (PresseBox) - Telephonetics VIP, the UK based speech automation and recognition specialist, has released a whitepaper discussing the opportunity to use automated appointment and event reminders.

Non-attendance of appointments or events is not only very inconvenient for the service provider but can also be very costly. For example, research has shown the average cost of a missed appointment for the NHS is £130. Multiply that by thousands or even millions of missed appointments and the extent of the problem is readily apparent. Finding a successful method of combating this issue increasingly proves a challenge.

The whitepaper explores the factors leading to increased attendance rates and examines how automation can facilitate this process, including the benefits offered compared to manual reminders. In the context of this discussion, the whitepaper introduces a new product called Remind+.

Remind+ from Telephonetics VIP, is a messaging solution that enables organisations to automatically call patients or customers to jog their memory about appointments or events. It can then ask the person to respond to a question to confirm whether they will attend or not, and log their response. The customer is reminded about their appointment so they are more likely to attend, and importantly this enables organisations to rebook appointment slots that would not otherwise be used.

To receive a copy of the automated appointment whitepaper please email

Telephonetics VIP

Telephonetics VIP, which is part of Telephonetics plc, is a leading provider of speech recognition and voice automation solutions.

Offering diverse automation solutions and deployed across 20,000 telephony channels, Telephonetics VIP uniquely processes over 35 million minutes of speech recognition per annum, via its carrier-class resilient platform in both hosted and customer premises solutions.

Drawing on over 15 years of understanding how people interact over the telephone, Telephonetics VIP offers a range of customer-focused solutions, covering even the most demanding environments, and delivering real business benefits to all its customers.

With innovative solutions for speech self-service, mobility, outbound messaging, emergency notification and business continuity Telephonetics VIP has built a large customer base. This includes 80% of the major UK multiplex cinemas, over 50% of the NHS acute health trusts, more than 50 local councils and emergency service operations, along with significant financial and legal company representation.


Telephonetics plc (TPH.L) is a UK-based speech recognition solutions company. The Group was listed on the London Stock Exchange's AIM market in July 2005.

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