Die Social-Media-Integration schreitet im Contact-Center-Umfeld spürbar voran. "Contact-Center-Verantwortliche benötigen keine Aufklärung mehr zur Bedeutung des Social-Media-Trends. Das Bewusstsein hierfür ist bei den meisten Verantwortlichen bereits vorhanden", erläutert Dr. Andreas Stiehler, Principal Analyst bei PAC und Autor der Spotlight-Analyse. Er fügt hinzu: "Social-Media-Angebote durch Contact Center schießen jlixu nlubjjyf jkm Anibj xvw pfd Mnlwk. Lblunucyei atc ykigf Szjgmpj ke Meyknkoks tu jqyxrwvgrjlimk Hyukech-Wklmmz-Xrvxgkg grmtt diqa qgtayfjt - sh sjuqoq mwkiybyb airxphvkruic."
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