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Everest Group Recognizes TCS as Star Performer & Leader in Banking BPO PEAK Matrix(TM) Report
Report Cites TCS' Industry Specific Services, Cloud-Enabled Hosted Offerings and Strong Analytics Capabilities
In this report, Everest Group analyzed the position of 17 service providers using the Everest Group Performance Experience Ability Knowledge (PEAK) Matrix for Banking BPO. The PEAK Matrix is a framework to assess the absolute matrix success and overall capability of service providers across multiple dimensions, including market success, scale, scope, technology capability, delivery footprint, and client satisfaction.
The service providers are divided into three categories based on performance: Leaders, Major Contenders and Emerging Players. TCS' positioning as a Leader is a result of its overall composite score on the back of its significant growth, cloud-based hosted offerings, strong alliances, and technology capabilities. The designation as a Star Performer is based on TCS' year-on-year movement on the PEAK Matrix.
"Our assessment shows that TCS has one of the most comprehensive offerings and experience in serving the Banking BPO market in terms of geographic regions and Lines of Businesses (LoBs)" said Rajesh Ranjan, VP, Everest Group. "Its banking-specific technology investments and capabilities, as well as 'balanced shore' model also helps to differentiate it in the market place"
"Our continued market leadership in the banking business process services is an acknowledgement of the value we bring to our clients as they transform their business models" said Abid Ali Neemuchwala, Global Head, Business Process Services at TCS. "Our pioneering vision, well articulated strategy and disciplined execution has allowed us to become a strategic partner to leading global banks"
As banks look to drive efficiencies, grow beyond traditional markets and find new channels to reach customers, they are increasingly turning to partners such as TCS help them stay competitive. With its vast banking experience and BαNCS banking platform, TCS helps customers achieve best-in-class processes executed on best-of-breed technology. TCS's robust risk management, proven transformation methodology FORE(TM) , solution accelerators TRAPEZE(TM) , and its extensive analytics expertise ensures that banks have better compliance and controls, a roadmap to business excellence and predictability in business results.
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