SoundBite Communications to Discuss Cloud-Based Communications as a Primary Method to Lower Costs in Contact Center Operations at CCR-interactive
Global Business Development Director to Present at Largest One-Day Conference in the UK Credit Industry
Frank Sherlock, Global Business Development Director at SoundBite Communications, Inc. (Nasdaq:SDBT), a leading global provider of cloud-based proactive customer communications, will share proven strategies which have reduced roll rates and increased wallet share for organizations in the financial services, telecommunications, retail, utilities and accounts receivables industries. SoundBite has over a decade of collections experience helping organizations worldwide reduce delinquencies while increasing customer retention and satisfaction.
Frank also will discuss the global trend towards adopting cloud-based communications as a primary method to lower costs in contact center operations while providing the greatest flexibility and capacity. SoundBite has built out a Hosted Contact Center offering to address the outbound contact needs of consumer-facing organizations. This includes a hosted dialer, interactive text messaging, automated voice messaging, and email. The multi-channel offering is supported by a full suite of pacing, CTI, and agent utilization tools. As a result, organizations can leverage all of these communications channels from a cloud-based, unified platform to increase contact rates and maintain regulatory compliance. He will present in the Collections Stream at 11:30am on October 4, 2011.
SoundBite Communications, Inc.
SoundBite Communications is a leading provider of cloud-based, multi-channel proactive customer communications solutions designed to transform the way organizations communicate throughout the customer lifecycle to build trusted, lifelong and profitable relationships. Clients can leverage SoundBite's proactive customer communications offering and expertise in designing, executing and optimizing communications strategies to engage in relevant customer interactions that deliver long-term business value. Visit SoundBite.com for more information.
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