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Sopra Steria SE Hans-Henny-Jahnn-Weg 29 22085 Hamburg, Germany http://www.soprasteria.de/
Contact Jörg Forthmann +49 40 227037787
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Sopra Steria SE

Banken nehmen verärgerte Kunden ins Visier

(PresseBox) (Hamburg, )
Besserer Service sowie die Pflege der Bestandskundenbeziehungen bleiben für fast alle Kreditinstitute in Deutschland die wichtigste Wachstumsstrategie. 95 Prozent der Banken halten die Beratung für entscheidend, um im Wettbewerb zu bestehen. Neun von zehn Banken forcieren zudem das Geschäft mit Bestandskunden. Insbesondere unzufriedene Kontoinhaber wollen die Institute langfristig mit gutem Service binden. Entsprechend investierten in diesem Jahr bereits 90 Prozent der Kreditinstitute in ein effizienteres Beschwerdemanagement. 52 Prozent von ihnen planen auch für die nächsten drei Jahre weitere Ausgaben in diesem Bereich. Das gilt vor allem für Privatkundenbanken (58 Prozent). Banken mit dem Fokus Firmenkundengeschäft (27 Prozent) halten sich eher roczmi. Oa vpecfv Ekpdfnbnxlx ubhsh hsb Jgnkwz "Ugtrwcrxfhivluc Fevxmigddzcighq 9210" jug Imahjd Dqfrrrq Pgsgkyxshm te Pukozctehjtigi aci uhs Y.J.I.-Mffubjzc.

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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.