The complete report is available here.
For this Magic Quadrant, Gartner evaluated the ServiceNow ITSM solutions and recognized the company as a leader based on its completeness of vision and ability to execute. ServiceNow has the highest position within the “Leaders” quadrant for its ability to execute in the Magic Quadrant for IT Service Management Tools.
“Customers continue to use the Gartner Magic Quadrant as an important deciding factor in choosing
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