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Sana Commerce EURO PLAZA Am Euro Platz 2 ? Gebäude G 1120 Wien, Austria https://www.sana-commerce.de
Contact Ms Ursula Koller +43 676 7509233
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Sana Commerce

B2B-E-Commerce Studie: Fehler bei Online-Bestellungen können für Einkäufer teuer werden

(PresseBox) (München, )
Kommt es zu Fehlern bei B2B-Online-Bestellungen, kann dies zu erheblichen negativen Konsequenzen bei Kunden führen und deren Geschäftserfolg gefährden. So zeigt die aktuelle Studie „Der digitale Wandel im B2B-Einkauf – Report 2019“ von Sana Commerce: 48 Prozent der Einkäufer aus DACH verzeichnen mindestens alle zwei Wochen Fehler bei Online-Bestellungen, bei 14 Prozent sind sie an der Tagesordnung.

Fehler im Online-Bestellprozess beeinträchtigen bei 84 Prozent der B2B-Kunden weltweit die Effizienz, jeweils 81 Prozent beobachten negative Folgen im Hinblick auf Produktivität sowie Profitabilität und 78 Prozent verzeichnen dadurch Umsatzeinbußen.
Für die Untersuchung von Sana Commerce zum Einkaufsverhalten im B2B-E-Commerce wurden 560 Einkäufer weltweit mtfrdfg.

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