Mit der Costumer Interaction Cloud sind salesforce.com und Cisco eine Partnerschaft eingegangen, die kleinen und mittleren Unternehmen eine umfassende Kundenservice-Center Lösung rein auf Cloud Computing Basis zur Verfügung stellt. Die Kooperation der Technologieanbieter verbindet Service Cloud 2 von salesforce.com mit dem Unified Communications System von Cisco. Salesforce.com und Cisco verfolgen dasselbe Ziel: Immer mehr IT-Technologie in die Cloud zu verlagern und soziale Netzwerken wie Facebook, Twitter und Google zu integrieren. Mit Einführung der Costumer Interaction Cloud erhalten Verbraucher kundenservice-relevante Informationen direkt über die Kommunikationskanäle, die sie bereits für ihre Zusammenarbeit nutzen.
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