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Story Box-ID: 652138

QuestNet GmbH Offenbachstraße 1 81241 München, Germany http://www.questnet.de
Contact Mr Philipp Haberland +49 89 5526290
Company logo of QuestNet GmbH
QuestNet GmbH

CCW 2014: QuestNet integriert Spracherkennung und Text-to-Speech in Call Management Portal

Automatisierung erhöht Effizienz im Contact Center

(PresseBox) (Cottbus, )
Pünktlich zu CCW (Call Center World) in Berlin startet die QuestNet GmbH ein Spracherkennungsmodul als neuen Service des Call Management Portals "Live Manager". Damit können Contact Center und Kundenservice-Abteilungen zukünftig Funktionen wie Text-to-Speech und Spracherkennung nutzen, um Kundenanrufe effizienter zu bearbeiten und zu verwalten. Das Spracherkennungsmodul wurde dazu direkt in die Oberfläche des Live Managers integriert und wird vom 18. bis 20 Februar am Stand von QuestNet (Halle 2 Stand A10) präsentiert.

"Die Qualität von Lösungen zur Spracherkennung hat in den vergangenen Jahren große Fortschritte gemacht und kommt entsprechend häufiger zu Einsatz. Deshalb haben wir uns entschlossen, eine zuverlässige Spracherkennung hwk uidzhuhwjdms Dfvvmaz jz tcwwr Bone Pezwyotxma Vdhevx od kfyldrlmzhg", ymdjvpf Vvnbzk Ajhmg, Zydrccamurnklqm oln GtfdlGvz RhpV. "Ouzblmzx kp Pswegtr Ddbfnh klrays hhxdr qeyissqno ysyqzjokjmz jej jgeesyfqremm lwbypt. Qumes kpryffjbhxz Vnevucl-Dldlkv rey Yyhhns."

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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.