50968 Köln, de
Daniel Vadet Hansen
QuestBack continues its rapid growth
In 2010, the QuestBack Group sales continued to grow, with pro forma revenues for the Group reaching 164 MNOK (20.4 MEUR). EBITDA (earnings before interest, tax, depreciation & amortisation) was 38.3 MNOK (4.75 M EUR) on a pro forma basis, giving a profit before tax of 31.4 MNOK (3.9 MEUR).
- We are very pleased with our result for fiscal year 2010. Thanks to our customer-oriented services, highly skilled employees, strong customer loyalty and ability to invest in growth we have been able to maintain our position as market leader in Europe. The acquisition of the Finnish company Digium Oy in September 2010 has further strengthened our position and cemented our role as the dominant provider in the Nordics and as a strategic partner to large multinationals based in the region, says Ivar Kroghrud, CEO of QuestBack. In addition to the parent company QuestBack AS, based in Oslo, Norway, QuestBack now has fully owned subsidiaries in Sweden, Denmark and Finland, with a further 14 sales offices throughout Western Europe, USA, Canada and South Africa.
EFM (Enterprise Feedback Management) is one of the fastest developing areas in the software industry. With the increasingly tight-knit connection to both CRM (Customer Relationship Management) and CEM (Customer Experience Management), a growing number of organisations realises the importance of investing in a centralised feedback management system. Knowing what your customers think about you, integrating this information into you customer experience improvement schemes and being able to act upon it is the way companies will secure their success in the future. - We believe that the future is strongly in customer experience. Creating a superior customer and employee experience is the key to success - both for us and our customers, concludes Kroghrud.
The 2010 figures are up 20 % from the 2009 reported revenues of 136 MNOK. QuestBack delivers its online feedback management solutions as Software as a Service (SaaS), with more than 90 % of revenue generated from the SaaS activities, and the remainder from related services.
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