Die buw Unternehmensgruppe, Qualitätsführer der Customer Care-Branche, und der Business Intelligence (BI)-Anbieter QlikTech zeigen auf der diesjährigen Call Center World in Berlin (8.-11.02.2010) gemeinsam Flagge. buw, die sich vom Telemarketing-Anbieter und reinen Call Center Betreiber zum innovativen BPO (Business Process Outsourcing) Dienstleister entwickelt haben, setzen QlikView, das auf der In-Memory-Technologie basierende Business Intelligence Tool von QlikTech, im Bereich Customer Care Operations in ihren eigenen Call Centern ein. Aktuell arbeiten ca. 200 buw-Mitarbeiter mit dem Analyse-Tool. Zudem sind im Rahmen einer seit eineinhalb Jahren bestehenden Partnerschaft 6 weitere buw-Mitarbeiter als von QlikTech zertifizierte Projektleiter aktiv.
QlikView für Call Center Analysen
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QlikView für Call Center Analysen
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