Parks Associates announced research today showing over 50% of U.S. smartphone and tablet owners are interested in tech support services that provide protection against loss, theft, or virus/infection, despite less than 10% experiencing such problems. The firm's The Evolution of Tech Support: Trends and Outlook, which analyzes the changing dynamics of the tech support market, also notes that over one-fourth of U.S. broadband households are likely to purchase Internet-capable home monitoring products.
"Even though consumers encounter a wide range of problems with smartphones and tablets, they show highest interest in receiving support services that protect and secure their devices," said
"Even though consumers encounter a wide range of problems with smartphones and tablets, they show highest interest in receiving support services that protect and secure their devices," said
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