Peter Ryan, lead analyst, IT Services, Ovum

Capita acquires Full Circle

(PresseBox) ( London, )
"Capita has made an interesting acquisition by taking on Full Circle. This move clearly provides the UK outsourcing giant with a deeper penetration into global brand names such as Amazon, as well as the hosted delivery platform that Full Circle has been pioneering. However, on a broader scale this initiative is also very prudent from Capita's perspective in regard to furthering its offshore delivery presence.

"For some time, Capita has been viewed in the minds of many as being limited in its offshoring capabilities to just being an Indian play. By bringing in Full Circle, Capita will now be in a position to add South Africa to its platform. This is significant considering the very high level of quality that many executives in the UK (and the broader English-speaking world) associate with contact center work from South Africa. Full Circle is well positioned in this regard, with already having a significant portion of their capacity associated with offshore delivery into the UK."
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