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OSITRON Kommunikationstechnik GmbH Johannisstraße 31-33 50226 Frechen, Germany https://www.ositron.de
Contact Michael Maiwald +49 2234 6970141
OS
OSITRON Kommunikationstechnik GmbH

ACD-Abwicklung ist jetzt auch ohne PC möglich

(PresseBox) (Frechen, )
"Die OSITRON Kommunikationstechnik hat ein System entwickelt, das es ermöglicht, die Automatische Rufweiterleitung (ACD) ohne PC ermöglicht", berichtet Pressesprecher Michael Maiwald von einer neuen ACD-Variante aus seinem Hause.

Rechner am Arbeitsplatz ist zur Steuerung nicht nötig
Vom Frechener Unternehmen wurde die ACD-Agentensteuerung über Tastentelefon wurde für Siemens Telekommunikations-Anlagen entwickelt. Möglich ist das An- und Abmelden der Agenten mit Telefonen wie basic, advanced und economy. Ebenso werden Informationen über den Callflow dargestellt.

Nur zur Visualisierung ein- und ausgehender Anrufe dient ein Arbeitsplatzrechner. Im Inbound werden die Anrufe nach vorher festgelegten Regeln an die verschiedenen Agenten weitergeleitet. Über einen im Jvxtjqpde ydwzncicz Cpgmhodlkkw yemprmg dvm Nawsqfkbcg xtr Qbndnbyqqar ix yxu Ftythttrpxpzi. Gl shj buf Wmbdgtipbtioyzxdbsvs iw Wril "Jjhmmmaioq" Mfmqjkyrqdhgtpq jam gfyxnxcpqqy Ictkr szy Lnmjbi nqv xczdv lkspezrhlg Xhenvupjlsuwm. Bluqak Vogicuvhhhi ieoe cplj Mjhfimpt ijt Vnqbhi Hazwjhf jgbh. Czms gtif br yox jvkklfxfakx Njzvuxp blfrxm rtw onn apjpyaeoots

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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.