Nortel Unified Communications Enhance Performance at Hilton Beijing
Converged IP Network Improves Guest Services and Network Reliability
The Hilton Beijing(2), which offers more than 360 rooms and suites in the heart of Beijing´s commercial and diplomatic district, has been upgrading its network with a hospitality solution from Nortel that supports a range of unified communications capabilities. The technology integrates the hotel´s in-house phone system, front-desk management system and broadband Internet services to provide unified communications for its guests and staff, anywhere, anytime.
The new network simplifies personalized communications services for individual or groups, providing amenities such as voicemail, wakeup calls and advanced information services that can be self-configured by guests from touch-screen IP phones in their rooms. Hilton Beijing´s converged IP network meets the demands of the new era of Hyperconnectivity, in which everything that can be connected, is connected.
"With the Nortel unified communications solution, our guests will be able to use in-room Nortel color IP phones to access Beijing tourist information, weather, flight information, and other relevant information. The Nortel solution reinforces our hotel´s reputation as a premier destination for visitors." said Mr. Vlad Reyes, general manager of Hilton Beijing.
"Hotels are complex entities whose staff rely on efficient and highly reliable communications so they can work together to deliver a world-class guest experience," said Jerry Huang, general manager of Enterprise Networks, Nortel China. "Unified communications solutions break down the barriers between voice, email, conferencing, video and instant messaging. We deliver on our Business Made Simple promise, helping customers reduce the complexity of hyperconnected networks by simplifying the network infrastructure through the converged IP network."
Nortel´s hospitality solution for the Hilton Beijing is built on the Nortel Communication Server 1000, a full-featured IP PBX that provides a fully distributed converged network to support business-critical applications including unified communications and customer support. Guest rooms are equipped with the Nortel IP Phone 2007, which provides an easy-to-use color touch-screen interface to access hotel services.
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