New network maintenance solution for operators solves faults before they occur

Nokia Siemens Networks’ maintenance services go “proactive”

(PresseBox) ( Barcelona, Spain / Espoo, Finland, )
Nokia Siemens Networks Services is launching a significant innovation in customer care with the addition of "Care goes ProACTIVE". This active engineered service can identify upcoming faults in the network and initiate resolution actions before the actual fault occurs. This will significantly improve quality of service for operators and end-users through the "predict, prevent and improve" model.

Proactive fault maintenance will result in higher network quality, efficiency and availability and reduce revenue loss from network downtime. It will change the entire network maintenance model, by moving from a "reactive" service that fixes network faults to being able to anticipate problems and deliver a proactive implemented solution. This new "self insurance-type" model promises a first of its kind service level in the telecommunications industry – operators are able to provide a level of their own "self-insurance" against upcoming faults.

In increasingly demanding markets, much of the focus is now on network quality, better connectivity for end-users and putting in place the most efficient maintenance processes to reduce OPEX. To manage this transformation, network operators and service providers are looking for partners with expertise across the whole telecommunications eco-system, who can consult on solutions for business challenges whilst also providing the integration skills and resources to deliver full-proof results.

"Our new offering is a best- in-breed services solution with the potential to change the way the market will operate in the future and bring real quality of service benefits to our customers," said Volker Griesbach, Head of Care, Nokia Siemens Networks Services. "We are currently in discussions with several customers around the world, and I am positive that this innovative business approach will set the trend for others to follow."

As part of the Services innovation approach, experts within the Care business have structured a three-step plan to deliver this unique service: predict, prevent and improve. In the predict phase, the company creates a real-time automated data collection repository for analysis, evaluating the "vital signs" of the network and looking out for any potential problems. In the prevent phase, a preventive maintenance plan will be rolled out to fix any upcoming problems. Lastly in the improve phase, Care experts will benchmark against key maintenance performance indicators and will, together with the customer, develop an optimized maintenance plan.

Care goes ProACTIVE is the evolution of the current "preventive care" offering, which has been delivered to multiple customers around the world such as for instance Orange Slovensko. The biggest telecommunications company in Slovakia and member of the global communications group Orange has been able to significantly improve the reliability of its successful MMS service thanks to preventive care from Nokia Siemens Networks.

Care at Nokia Siemens Networks helps network and service providers maintain availability and performance of their networks by providing best-in-class software and hardware services such as help desk, 24/7 emergency support, remote fault management and ticket handling as well as managed spare parts services and outsourced competence development capabilities.
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