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NICE SYSTEMS GMBH Guiollettstr. 54 60325 Frankfurt, Germany http://www.nice.com
Contact Mr Marty Cohen +1 212-574-3635
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NICE SYSTEMS GMBH

Brazil's AES Eletropaulo Deploys NICE Real-Time Solutions to Significantly Improve Operational Efficiency

AES Eletropaulo markedly reduces call volume and lowers processing time for a fast ROI

(PresseBox) (Ra'anana, Israel, )
NICE Systems (NASDAQ: NICE) today announced that AES Eletropaulo, a major power distributor in Brazil, deployed NICE Real-Time Process Optimization in its contact center to improve operational efficiency, lower the number of repeat calls, and reduce average processing time. In partnership with Belltech, NICE implemented the solution at AES Eletropaulo’s two contact centers, which employs 1,200 agents handling an average of 1 million interactions per month.

By using NICE Real-Time Process Optimization, AES Eletropaulo has achieved a fast ROI within just 10 months of deployment as evidenced by impressive results such as:


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