Newtec certifies first Authorised Repair Centre in eastern Europe
New partner further increases high-quality after sales service for Newtec customers
Nikolay Stolyarov, General Director of NPO SP, stated: "We think it is very important step for Newtec to settle its first regional repair centre. We realise the importance of aftersales support. Our in-depth knowledge of Newtec products and the Russian region and language will help us to provide the very best support to Newtec customers."
The contract recognises NPO SP as an Authorized Repair Centre (ARC). The company will continue its role as a distributor of Newtec products, but will also handle all Newtec equipment in the region that requires attention.
"The agreement with NPO SP will help us to further increase the quality of customer care that Newtec can offer to its clients in the region, explained Serge Van Herck, CEO of Newtec. "With their high-level expertise and their local knowledge, we know that we can provide an impeccable service to customers in the Russian region whenever it is required."
Up until this point, all Newtec equipment repairs were carried out at Newtec.s own production facility in Erpe-Mere, Belgium, or at regional repair services in Newtec Remote Support Centres (RSC). However, this presented a suboptimal solution for customers in different regions, where difficulties arose in logistics. Therefore, Newtec decided to seek partners to carry out .in-region. repairs and participate in the incident handling process.
In order to meet these requirements, Newtec has introduced a certification process for partners to ensure the highest standard of workmanship and product knowledge. After a rigorous selection and training process, NPO SP proved its ability to meet the strict criteria laid down by Newtec.
The centre will guarantee reduced turnaround time for repairs and will optimize the entire logistic process, as all repairs will be carried out in the region where they are used. Newtec now plans to extend its regional repair centre initiative and is actively looking for partners in other regions to further extend a comprehensive, reliable support infrastructure for Newtec products worldwide, with a first focus on South America and MENA.
Sander Boom, Newtec's VP Customer Services and Production, concluded: "The authorised repair centres present us with a great opportunity to gain access to new regions, to understand the culture and needs of the local area. This in turn enables us to serve our customers to the best of our ability."
About NPO SP
The company NPO SvyazProekt (NPO SP, www.nposp.ru) is the system integrator in the field of satellite communication and digital TV. NPO works in the Russian market since 2004 (since 1999 as Teletech Consulting) and offers the following complex of services: consulting, preparation of technical project, designing, delivery and installation of the equipment, assistance certification.
One of the company businesses is manufacture Drive-Aways and Fly-Aways. NPO SP is a distributor of leading world manufacturers. Owing to thorough knowledge of the market and high technical skills and professionalism of the personnel, the company NPO SP offers solutions with better price-quality ratio. The service centre of the company further increases high-quality support during warranty and post- warranty period for its customers.
Newtec Communications GmbH
Newtec (www.newtec.eu) is a global industry leader, shaping the future of satellite communications. Offering state-of-the-art products and scalable, integrated solutions for broadcast, broadband access and backbone and trunking applications, Newtec helps customers achieve greater efficiency, increase performance and expand market reach.
With its passionate commitment to R&D and its strong relationship with the European Space Agency (ESA), Newtec remains in the forefront of technological development, continuing the pioneering contributions that have led to industry standards including DVB, DVB-S2, DVB RCS and iSatTV Cenelec pr EN50478.
Newtec.s worldwide customer base includes the industry.s most prestigious broadcasters, satellite operators, telcos, systems houses and broadcasting unions. Established in 1985 and headquartered in Belgium, Newtec has regional offices as well as additional R&D centres located in Stamford, Conn. (U.S.), Singapore (Singapore), Beijing (China), Dubai (UAE), Sao Paulo (Brazil), Berlin (Germany) and France.