MyEngineer: Personal Support for the NETWAYS Cloud

(PresseBox) ( Nuremberg, )
Cloud hosting provider NETWAYS recently introduced his new NETWAYS Cloud based on OpenStack. With MyEngineer companies get an expert at their side to handle maintenance or cope with bottlenecks.

NETWAYS MyEngineer fulfils both, the wish for a maintenance-free infrastructure and ad-hoc support. He is a personal partner for companies to help them maintain their IT. MyEngineer can be the right-hand man of users to help them convert their ideas, and the operator for companies who want to focus on their business.

Especially in times of scarce personel resources, outsourcing one’s IT can be a captivating solution.

This is how MyEngineer supports clients:

On-Boarding | First MyEngineer goes through a catalogue of questions with the customer and documents all important aspects of the customer’s project. Together they discuss and find the best practice
Personal & Direct Support | After the initial setup, MyEngineer is there - one call or one ticket is enough
System Setup | He can build and scale a system or provide applications
Operation | He can take care of updates, backups, firewall settings, ensure operation
Monitoring | He can spot, diagnose and solve performance issues and handle all observability challenges
24×7 Support | MyEngineer 24×7 offers support all around the clock, on weekends and on public holidays too
Migration & Change Management | MyEngineer helps clients with their hosting projects with high demands. He scales high-availability setups and implements the customers visions. 

„Having a personal relationship to our customers has always been a very important part of our success. We deeply believe in that principle and want to be at our customers‘ side whenever they need us“, says Sebastian Saemann, Head of Managed Services at NETWAYS.

With NETWAYS Cloud based on OpenStack NETWAYS concentrates on providing customers with an Infrastructure as a Service, that is simple, scalable, and managed to individual needs. A large pool of computing, storage and networking resources can be used to built exactly the environment the customer wishes.

The NETWAYS Cloud combines world-class service with the latest technology, hosted in two ISO-certified, replicated and distributed data centers in Germany.

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