MUSIC Group Aims for Best in Class CARE Operations
"Two years ago we launched a massive audit of our customer CARE systems and determined that the best way to ensure a superior customer experience was to bring product repair in-house," states company founder and CEO Uli Behringer. "With one of the lowest defect rates in the industry, it only made sense to deliver after-sale repair and parts supply directly to our end users so as to ensure the best possible experience with our products."
MUSIC Group VP of Customer CARE Pat Ferdig adds "Our CARE operation now includes over 125 people across 4 continents offering pre and post-sale service in 7 languages. We have made significant investments in our tools, employees and resources that allow us to take complete control of the service that our customers are receiving. These investments are turning our goal of delivering the best service in the industry into a reality."
MUSIC Group Macao Commercial Offshore Limited (Philippines) ROHQ
The MUSIC Group is one of the world's largest holding companies for pro audio and music products brands. As the corporate parent for world-recognized brands such as MIDAS, KLARK TEKNIK, TURBOSOUND, BEHRINGER and BUGERA, the MUSIC Group owns and manages some of the finest brands in the industry.
Founded in 1989, BEHRINGER revolutionized the music and audio manufacturing industry by offering previously high-priced professional equipment at consumer pricing, defining a new "Prosumer," or home recording market. BEHRINGER is designed by musicians for musicians, and offers a comprehensive product range of professional-quality equipment that includes loudspeakers, amplifiers, mixers, powered mixers, computer-based recording and DJ products, microphones, headphones, wireless systems, musical instruments and professional lighting systems. The company owns and operates its own manufacturing facility, known as "MUSIC Group City", where every product is carefully engineered and quality tested. For more information, please visit www.MUSIC-Group.com.