105 H.V. Dela Costa Street, 11th Floor, Trafalgar Plaza
Makati 1 Manila, ph
+49 (2154) 9206-0
MUSIC Group Aims for Best in Class CARE Operations
"Two years ago we launched a massive audit of our customer CARE systems and determined that the best way to ensure a superior customer experience was to bring product repair in-house," states company founder and CEO Uli Behringer. "With one of the lowest defect rates in the industry, it only made sense to deliver after-sale repair and parts supply directly to our end users so as to ensure the best possible experience with our products."
MUSIC Group VP of Customer CARE Pat Ferdig adds "Our CARE operation now includes over 125 people across 4 continents offering pre and post-sale service in 7 languages. We have made significant investments in our tools, employees and resources that allow us to take complete control of the service that our customers are receiving. These investments are turning our goal of delivering the best service in the industry into a reality."
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