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msg services ag Robert-Bürkle-Straße 1 85737 Ismaning/München, Germany http://www.msg-services.de
Contact Mr Robin Heinrich +49 2233 611775
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msg services ag

Mittelstand zeigt sich nicht als Freund von ITIL

Studie der msg services ag: Mittelständische IT-Organisationen gehen wegen ihrer praktischen ITIL-Erfahrungen auf Distanz zum Regelwerk / Unternehmen fordern offizielle Light-Version und ergänzende Einführungsmethodik

(PresseBox) (Bodenheim, )
Der Mittelstand hat ein distanziertes Verhältnis zum Regelwerk ITIL für das IT-Service-Management. Nach einer Studie der msg services ag resultiert die Skepsis vor allem aus der komplexen Prozessgestaltung und der daraus abzuleitenden längeren Projektdauer.

Der Erhebung unter fast 300 Firmen mit einem Umsatz zwischen 25 und 200 Mio. Euro nach sind nur 39 Prozent der Auffassung, dass sich die Einsatzbedingungen für ITIL im Mittelstand und in Großunternehmen nicht wesentlich unterscheiden. Ein Drittel der IT-Verantwortlichen sieht jedoch deutliche Einschränkungen, jeder Fünfte spricht dem Framework sogar vollständig die Mittelstandsfähigkeit ab.

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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.