The Hotel Palace Berlin - a member of The Leading Hotels of the World - implemented RIMS
MP-Network GmbH is pleased to announce that RIMS, a leading hotel-specific solution to improve guest communication via email was successfully implemented at the exclusive Hotel Palace Berlin, Germany
The Hotel Palace Berlin, a very renowned business hotel with five-star service in the heart of Germany’s capital decided for the implementation of RIMS after a thorough evaluation process. Instead of sending standard reservation-related documents from their PMS the Hotel Palace Berlin wanted to send personalized email communication in their corporate identity in the future. The team of the Hotel Palace Berlin was impressed about the offered functionality of RIMS and the seamless integration with their Front Office system.
At the end of last year, the Hotel Palace Berlin went live with RIMS and the hotel implemented the following dynamic, tailor-made RIMS email templates in English and German language:
- Reservation offer
- Reservation confirmation
- Reservation cancellation
- Landing page for room up-sells
- The online preference planner
- Automated pre-arrival mailing
- Automated post-stay mailing
The General Manager of Hotel Palace Berlin, Mr. Michael Frenzel, highlights: “For us as a member of The Leading Hotels of the World providing outstanding service to our guests is essential. RIMS enables us to communicate with our guests before, during and after their stay.”
The Hotel Palace Berlin saves time and money with RIMS due to the automation of manual processes and additional revenue for the hotel is generated due to cross- and up-selling of hotel services. So, the Hotel Palace Berlin will achieve a fast Return-on-Investment.
Benjamin Lindner, founder and CEO of MP-Network GmbH, points out: “We all at MPNetwork GmbH are proud that with the Hotel Palace Berlin another luxury hotel has chosen RIMS for improving its guest email communication. Especially that our global RIMS family is growing in our home country Germany makes us feel very happy.”
About Hotel Palace Berlin:
Hotel Palace Berlin, the privately-run business hotel, situated at the center of the pulsating city between Ku’damm, KaDeWe, Kaiser Wilhelm Memorial Church and the concept Mall Bikini Berlin. It offers all the comforts you expect from a ‘Leading Hotel of the World: elegant design in 278 rooms and suites, a unique bar concept at the ‘House of Gin’, and the spacious Palace SPA with pool, sauna landscape, ice cave and modern gym.
A modern and exclusive Club Floor is waiting for travelers on the 7th and 8th floors – an ideal option for all hotel guests who appreciate discretion, comfort, and individual, personal
With 2,400 sqm of event space and 16 function rooms, 15 with daylight, the Hotel Palace Berlin provides the perfect setting for any kind of event – whether a high-quality conference with 900 guests or an exclusive dinner.
Excellent quality, creativity and experience are the foundation of Gourmet Catering by Hotel Palace Berlin, catering for up to 1,500 people in exceptional locations.
Established in 2012 by Benjamin Lindner, MP-Network GmbH is today one of the leading hotel guest communication providers internationally. The name of the solution is RIMS. RIMS is based on newest technologies and the operational understanding of guests and hotels requirements for a professional email communication.
RIMS as a hosted Software-as-a-Service (SaaS) solution works seamless with major Front Office systems and does not require an interface from the PMS vendor.
The development of RIMS never stands still. We incorporate great new ideas from our customers and feedback from our projects and to improve functionality and benefits.
Our satisfied RIMS family members are based globally from the USA to Europe, Middle East, Asia until Australia including world leading hotels and chains such as: Plaza Athenee New York, Lancaster London, IHG, AHORN Hotels, K+K Hotels a brand of Highgate Hotels, Emaar Hospitality Group, Far East Hospitality Group, Swire Hotels, Doğuş Tourism Group, Nira Hotels & Resorts, etc.