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Mitsubishi Elevator Europe reduces indirect costs and failure costs
Quotation software makes efficiency drive possible
A lot has changed for MEE since 2006. As Evert Visser, Senior Managing Director at MEE, explains, "The market has shown significant shrinkage in volume; some 50% compared to 2006. Apart from that, price levels have dropped hugely. So for us improving our efficiency was of great importance. We wanted to bring down our indirect costs and our failure costs. We concluded that our calculation process needed to be optimized. Actions took too much time due to the manual nature of things, but too many mistakes were being made, as well."
MEE began a selection procedure to find a sales-support system. Based on independent advice, the choice was made for the software from Sofon. José van Kan, Quotation Manager at MEE, says "Of course it can be difficult to start with a new system, especially if the workload is high. Sofon quickly provides time, but time must be invested first. As soon as colleagues started working with Sofon, they saw the advantages. By also using their feedback, enthusiasm increased. We now see that we save a great deal of time because we can switch much faster. There are now fewer people involved in the generation of a quotation... It's all pure profit."
At the moment, MEE doesn't offer maintenance quotations using Sofon. As Visser explains, "This is something we want to start doing, as maintenance is very important in our business. We therefore focus especially on Public Private Cooperation projects (PPC). We enter into a covenant for 25 years in which we speak of Total Cost of Ownership (including new construction and maintenance). In these types of projects, we can show our added value clearly. Lifts often need to be replaced after 10 years, with our lifts this is not the case. At Mitsubishi quality and life cycle are our main goals."
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