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Mitel Networks GmbH Prinzenallee 15 40549 Düsseldorf, Germany https://www.mitel.com
Contact Mr Christoph Ziegenmeyer +49 30 61045497
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Mitel Networks GmbH

MiContact Center von Mitel mit erweiterten Funktionen für besseren Kundenservice

Neuerungen auch für Contact-Center-Version für Microsoft Lync

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Mitel® (Nasdaq:MITL) (TSX:MNW) bringt eine neue Version ihrer Call-Center-Applikation "MiContact Center" auf den Markt und ermöglicht Unternehmen damit verbesserte Service- und Kundenkontaktoptionen. Wichtige Neuerung ist unter anderem eine IVR-Lösung (Interactive Voice Response), mit denen Anrufer über eine automatische Navigation gezielt weitergeleitet werden können. Für Supervisoren gibt es außerdem einen neuen Client für Tablets, so dass sie auch mobil alle wichtigen Informationen in Echtzeit im Blick haben. MiContact Center gibt es auch als Microsoft Lync Version, die als Multimedia Contact Center unter anderem E-Mails, Web-Chat und Social-Media-Dienste auf einer Plattform zusammenfasst.

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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.