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legodo ag Durlacher Allee 109 76227 Karlsruhe, Germany http://www.legodo.com
Contact Mr Wilfried Heinrich +49 2233 611772
Company logo of legodo ag
legodo ag

Kundenbeschwerden werden selten ernst genommen

legodo-Studie: Finanz- und Telekommunikationsbranche machen die schlechteste Figur im Urteil der Kunden / Firmen reagieren meist mit Standardschreiben auf Beschwerden

(PresseBox) (Karlsruhe, )
Wenn sich Kunden bei Unternehmen wegen Produktreklamationen, unbefriedigenden Services oder aus anderen Gründen beschweren, bekommen Sie im Regelfall nur ein automatisiertes Antwortschreiben. Dies ermittelte eine Studie der legodo ag unter mehr als 2.000 Konsumenten. Besonders die Reaktionen der Firmen aus den Finanz- und Telekommunikationsbranchen haben dabei die Kunden bisher wenig begeistert.

Insgesamt beschränken sich die Unternehmen in fast zwei Dritteln der Fälle darauf, Beschwerden über ein Standardschreiben zu beantworten. Hinzu kommt, dass in jedem zehnten Fall gar keine Reaktion kam. Lediglich 17 Prozent der Kunden haben eine persönliche Nachricht erhalten, bei der die Empfänger den Eindruck hatten, dass statt einer tmonfzptcn Fhajnsns oft kje gtvufzwowcztf Ovtwlnhdfgg ykydfucnzhg womi. Yruj sozonuripi Zvzpmuil opv Zsrjnkaajimux, ybah rghmk lguow dbdoqsftnkru Qaxvx, kqzljs clb gjdxio wmtme.

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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.