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Press release Box-ID: 977627

KuppingerCole Analysts AG Wilhelmstr. 20-22 65185 Wiesbaden, Germany http://www.kuppingercole.com
Contact Mr Marius Göddert +49 211 23707742

Technology Is Key to Customer Satisfaction

Consumer Identity World EU 2019 | October 22-24 | Amsterdam

(PresseBox) (Wiesbaden, )
A top challenge to online business is retaining customers throughout the registration and authentication process. “While regulations such as GDPR and PSD2 increase the pressure on the industry, they also create new opportunities,” says Martin Kuppinger, Principal Analyst at KuppingerCole.

At the same time, new standards and technologies in the field of authentication, a rapidly growing range of solutions for more efficient KYC processes (Know Your Customer), blockchain IDs and many other developments are providing new instruments to serve digital customers better than ever before.

Therefore, using the latest technology can enable businesses to serve existing customers better in the age of digital change as well as help them to win new customers with new services by combining their own business strengths with the opportunities that new technologies provide.

These are just some of many aspects regarding Consumer Identity and Access Management and Customer Experience that will be addressed by over 40 speakers from companies and organizations such as Mastercard, the Royal Bank of Canada, the Behavioral Science Lab, Meeco, Salesforce, ForgeRock and many more at next week’s Consumer Identity World EU 2019 in Amsterdam.

The first day of the conference is presented in collaboration with Women in Identity, and a workshop dedicated to Challenges with Identity, will give participants the opportunity discuss the challenges of building identity systems for a diverse range of users. The workshop will also examine the potential impact on users of having or not having an identity, and how bias might affect identity products as well as the potential pitfalls.

Press representatives and bloggers can register for free accreditation here.

KuppingerCole Analysts AG

KuppingerCole Analysts, founded in 2004, is an international and independent analyst organization headquartered in Europe. The company specializes in offering neutral advice, expertise, thought leadership and practical relevance in Information Security, Identity & Access Management (IAM), Governance (IAG), Risk Management & Compliance (GRC) as well as all areas concerning the Digital Transformation. KuppingerCole supports companies, corporate users, integrators and software manufacturers in meeting both tactical and strategic challenges. Maintaining a balance between immediate implementation and long-term viability is at the heart of KuppingerCole’s philosophy.

You will find additional information on our websites:
www.kuppingercole.com
www.kuppingercole.com/events

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The publisher indicated in each case is solely responsible for the press releases above, the event or job offer displayed, and the image and sound material used (see company info when clicking on image/message title or company info right column). As a rule, the publisher is also the author of the press releases and the attached image, sound and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.