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Kuck & Schmidt GmbH & Co. KG Sontraer Straße 27 60386 Frankfurt am Main, Germany http://www.kuck-schmidt.de/
Contact Ms Dörte Götz +49 6131 4948861
Company logo of Kuck & Schmidt GmbH & Co. KG
Kuck & Schmidt GmbH & Co. KG

Interview mit Geschäftsführer Jörn Schmidt

(PresseBox) (Frankfurt am Main, )
Herr Schmidt, Sie sind seit über 15 Jahren zusammen mit André Kuck Geschäftsführer der heutigen Kuck & Schmidt GmbH & Co.KG. Wie sehen Sie als "Callcenter-Profi" die gegenwärtige Entwicklung?

Ich denke, die Zeit der klassischen Callcenter, die sich nur auf Inbound - also die Annahme von Telefonaten -konzentrieren, geht langsam zu Ende. Es wird vielmehr darauf ankommen, dass Callcenter sich auf zusätzliche Dialogmöglichkeiten mit dem Kunden einlassen. Mir fallen dazu Schlagwörter wie Social Web, Dialog-Marketing oder Cross-Selling ein.

Wie stimmt Ihr Unternehmen sich auf diese Neuerung ein?

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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.