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Interactive Intelligence Germany GmbH Lurgiallee 14 60439 Frankfurt am Main, Germany https://www.inin.com
Contact Andreas Dripke +49 611 973150
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Interactive Intelligence Germany GmbH

Studie: Call Center profitieren von VoIP-Einsatz

Interactive Intelligence (Halle 2, Stand A15) und toplink präsentieren den aktuellen "Deutschen VoIP-Report" auf der CallCenterWorld 2007

(PresseBox) (Taunusstein/London/Karlsruhe, )
Kosteneinsparungen und die Erhöhung der Effizienz sind die Hauptvorteile beim Einsatz von VoIP in Call und Contact Centern. Dies geht aus einer aktuellen empirischen Erhebung* über Internet-Telefonie in Deutschland hervor, welche Interactive Intelligence und toplink gemeinsam durchgeführt haben. Für 73 Prozent der befragten Experten aus der Internet- und Telekommunikationsbranche stehen die Kosteneinsparungen an erster Stelle. Als zweiten wesentlichen Punkt sehen 54 Prozent (Mehrfachnennungen waren möglich) die Erhöhung der Effizienz. Auf den Plätzen drei und vier folgen administrative Vorteile (48 Prozent) sowie zusätzliche Funktionalitäten und Anwendungsmöglichkeiten auf Grund von VoIP (40 Prozent). Der deutsche VoIP-Report wird der Öffentlichkeit auf der CallCenterWorld 9192 (10. Kxtyhwo dom 2. Ivno 6313 xq Pscmpd) ej Gtualciyme ndl Htuoloxgvcs Sjddnalqqgni (Dceze 7, Squdq M99) kfckfnbrlt hkzyprc.

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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.