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Hitachi Consulting UK Wins Met Office Contract
Combined Customer Relationship Management, Sales, Enquiry and Actionable Service Catalogue Solution, Built on Microsoft Dynamics CRM 4.0 as a Platform, to Support Unique Business Processes and Services
Hitachi Consulting UK will oversee and implement a solution built on the Microsoft Dynamics CRM 4.0 platform, resulting in an overall centralised system the aim of which is to improve business processes. Once completed, the solution will be utilised by people across the Met Office in an effort to offer customers better service and support the management and the sale of weatherrelated services and consultancy.
The Met Office is the United Kingdom's national weather service, and is one of the leading and most highly respected global meteorological weather service providers.
The Met Office is currently undergoing a programme of change to rationalise and improve the cataloguing of products and services offered to customers. To support this process, the Met Office required a technical solution which would help move information from the existing Word templates into a searchable and actionable service catalogue. At the same time, the Met Office identified an opportunity to support sales and enquiry processes in the new centralised solution by replacing the existing application. This new solution provides them the flexibility and functionality to track customer calls and queries, maintain visibility in the process and convert the calls/queries to sales opportunities as appropriate.
"We knew we needed to engage with an external team and after conducting a competitive tender process we believe Hitachi Consulting UK was the right fit for us," said Claire Ross, Senior Project Manager at the Met Office.
The solution also needed to provide integration to a variety of back office and other systems, including financial, asset management and content management. Hitachi Consulting UK will be implementing Scribe Insight to accelerate this integration, making use of the Dynamics CRM database and Web services adapters to provide the required interfaces.
The project will include design, build, migration, training and transition to Hitachi Consulting Managed Services, providing support for an initial period of three years.
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