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TÜViT GmbH Presents Internet-based Heidelberg Remote Service with New Security Certificate
Greater security thanks to increased level of encryption
Heidelberg chose to address the security issues surrounding its Internet-based Remote Services solutions at a very early stage, becoming the first company in the industry to secure certification by TÜViT GmbH for its system as early as 2004. "However, establishing effective security is not a one-off achievement - it requires constant monitoring and upgrading. That's why the company has been constantly upgrading its Remote Services portfolio over the past three years, ensuring that security-related functions are always at the cutting edge of technological developments. Achieving recertification in 2007 indicates that Heidelberg applies the very highest security standards to its Internet communication and regularly has the systems tested by independent experts," sums up Bernhard Steinel, Senior Vice President of systemservice at Heidelberg, highlighting the system's benefits for customers.
Dr. Christoph Sutter, Head of Certification at TÜViT, stresses: "The testing of Internet-based applications by a neutral third party ensures secure decision-making processes for providers and their customers, creates trust and helps prove that all the necessary security measures have been taken."
Improved availability thanks to Remote Service and Global Expert Network Using a globally standardized service platform, Internet-based Remote Services facilitate fast, efficient, and cost-effective communication with customers that has proven to be secure. The portfolio plays a key role in raising machine availability, optimizing productivity throughout the lifecycle of machinery, and lowering service costs.
Users can link their production systems via the Internet to their local Heidelberg service representative, who can diagnose any problems online, resolve many issues directly, or prepare appropriate solutions. The user can also be provided with guidance and assistance via the Internet.
Remote Service is included as standard with Heidelberg solutions. Over 2,500 machines are already connected to the Remote Service platform. The consistent application of this technology has, for example, made it possible to increase the "first time fix rate" (the number of problems solved the first time the customer contacts Heidelberg) from 55 to 90 percent in workflow and prepress.
When dealing with extremely complex issues, Heidelberg service engineers can contact a global network of experts for more specialized support 24 hours a day, seven days a week. The Internet-based Remote Service solution enables local Heidelberg service engineers to work on one system in tandem with a service employee from the worldwide network of experts.
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