Smart Services: Heidelberg presents Service portfolio at drupa 2016
Digitization increases predictive accuracy for possible malfunctions / Predictive Monitoring increases machine availability by up to ten percent / New Performance Services aim to improve print shops' overall Performance / First customers convinced of succ
“Thanks to digitization, Big Data becomes Smart Data. Where service is concerned, therefore, the trend is increasingly towards anticipatory services. We want the resulting advantages to benefit our customers. Heidelberg has therefore refined the predictive quality of its anticipatory services, such that unscheduled service interventions are avoided to the greatest possible extent, and even scheduled service interventions can be significantly reduced. This way, the customer enjoys up to ten percent greater availability,” declares Bernhard Steinel, Head of SystemService at Heidelberg.
In order to highlight this approach even more clearly for customers, at drupa 2016 Heidelberg will be presenting its further developed Service portfolio in the “Performance Services” category:
Predictive Monitoring reduces unscheduled service interventions
Introduced at the last drupa, Heidelberg will be presenting its now further developed, Internet-based service tool for preventive fault detection, which in future will be known as Predictive Monitoring (formerly Remote Monitoring). In this way, the company is underlining the further improvements to precision in the prediction of possible malfunctions. With Predictive Monitoring, there is continuous preventive monitoring and analysis of the technical status of machines. Around 500 million data records a year are generated for each connected machine. These are analyzed by algorithms, with a list of preventive measures as the outcome. The aim is to detect possible malfunctions at an early stage and, as far as possible, to remedy them during the next scheduled service intervention. Customers benefit from maximum machine availability, shorter downtimes and better planning of the production sequence. Initial reports from customers using this further developed tool confirm that Predictive Monitoring can considerably improve machine availability. At Häuser KG based in Cologne, for example, Predictive Monitoring has enabled them to cut back on unscheduled service interventions and therefore greatly improve availability.
New Performance Services aim to improve print shops' overall performance
Now that consulting services such as Performance Plus, Workflow Optimization, Lean Implementation and Investment Consulting, which aim at improving the overall performance of print shops, are becoming more and more important for customers, Heidelberg is bundling all these services in a new category, “Print Shop Optimization”.
With the Performance Plus consulting concept in particular, launched onto the market just 18 months ago, whereby success is shared by Heidelberg and the customer, print shops are achieving outstanding increases in productivity. The latest example is Heidelberg customer and commercial printer W.V. Westfalia Druck GmbH in Paderborn, where this integrated consulting approach together with the experts from Heidelberg delivered notable successes within just a few months: productivity of continuous production on the Speedmaster XL 106 rose by 36 percent. At the same time, makeready times were shortened by 35 percent, and paper stocks fell by 36 percent. Now that a new logistics concept has been elaborated and put into practice, today operations are far more transparent, while throughput times have become shorter and can be planned better. The first impressions of Wilhelm Vockel, Managing Director and owner of Westfalia Druck, are therefore positive: “I was in fact amazed that we could find so many things to optimize with Performance Plus which, when jointly implemented with our employees, resulted in these successes.”
Both in its entirety and in combination, the Heidelberg portfolio of “Technical Services” and “Performance Services” is unique in the industry
Image material as well as further information about the company can be found in the Heidelberger Druckmaschinen AG press portal at www.heidelberg.com.
Press releases you might also be interested in
Weitere Informationen zum Thema "Produktionstechnik":
Neue Geschäftsmodelle auf Datenbasis
Basierend auf Laufzeitdaten von Komponenten und Maschinen können verschiedene Analysen vorgenommen werden (Störungen, Stillstände oder Zustände). Die Auswertungen lassen sich dann zur Entwicklung neuer datenbasierter Dienstleistungen nutzen.Weiterlesen