Heidelberg invests in cloud-based service solutions - successful collaboration with PTC

Heidelberg, (PresseBox) - .

Portfolio expansion in service growth segment
Cutting-edge cloud system with IT security certified in Germany
Successful collaboration with technology leader PTC takes digitization to next level

Heidelberger Druckmaschinen AG (Heidelberg) is using the solutions of U.S. cloud technology supplier PTC to further expand its portfolio for the growth segment of services. The two companies are successfully working together with a broad focus on the Internet of Things (IoT). As a result, Heidelberg can continue adding further web-based services to its already successful portfolio.

“PTC technologies provide the basis for us to take digitization of the Heidelberg portfolio to the next level,” said CEO Gerold Linzbach. “The key challenge in the future will be providing our customers with the information they need from the masses of machine data available – to profitable effect. This means turning big data into smart data to make our customers more competitive. The digital age also requires us to make this smart data available via a state-of-the-art customer portal and, with this in mind, we will be presenting our Heidelberg Assistant concept study at drupa 2016,” he continued.

PTC’s president and CEO Jim Heppelmann added: “A long-established reference customer, Heidelberger Druckmaschinen demonstrates how PTC solutions can successfully be utilized for new business models relating to smart services. The use of the PTC Machine Cloud in Europe significantly increased efficiency and enabled the connection of more than 25,000 machines and software modules. Further collaboration will specifically open the path for real-time connection and big data for cutting-edge IoT applications.”

Heidelberg is a pioneer in web-based machine connection. It unveiled an initial solution based on PTC technologies back at drupa 2004. In recent years, however, the requirements relating to data and data processing have grown exponentially. One reason for this is the ever greater number of machines with big data connections. Over 90 percent of the units delivered by Heidelberg are now connected to the cloud when they are first installed. The Heidelberg cloud already links over 10,000 machines and a further 15,000 software products to the Heidelberg service portfolio.

Another reason is the gradual addition of further services to the original remote maintenance offering that make the process even faster. One example is the automatic failure notification system eCall. And thanks to this connectivity and the transfer of machine data generated by numerous sensors, Heidelberg goes one step further. Its Predictive Monitoring service product enables the company to analyze data and identify signs of malfunction and irregularities before they lead to failures. A machine specifically equipped for this type of data transmission transfers over 1,000 times more data than when the platform started out in 2004.

As Harald Weimer, member of the Management Board responsible for Heidelberg Services, explained: “The collaboration between PTC and Heidelberg is based on a trusting relationship. The PTC Machine Cloud provides us with an excellent platform for supporting the continuous growth we have seen in the area of smart services in recent years.”

Smart data at drupa 2016

Both companies are expecting data volumes for big data applications to redouble in ever shorter periods – a trend that has led Heidelberg to invest in the scalable PTC Machine Cloud platform. PTC, the market leader in IoT technology, provides the basis for state-of-the-art press services such as Predictive Monitoring and Performance Plus – a consulting service to boost productivity. Both these service products have moved beyond the pilot phase and are being showcased as series products at drupa 2016. This makes the trade show a significant collaboration milestone.

The overall aim of Smart Services – the name Heidelberg has given to its services based on the IoT and big data at drupa 2016 – is to further improve press availability and make print shops’ production processes more productive. The large number of machines in the network is key to the quality of the individual service products and productivity recommendations.

The ongoing further development of PTC’s technical solution platform offers Heidelberg an effective starting point for developing further products for its customers based on big data. drupa 2016 gives the company the opportunity to present its current portfolio of IoT services to its customers and provide a taster of new cloud-based services.

PTC Machine Cloud

Heidelberg currently uses the European PTC Machine Cloud from the data center in Frankfurt to monitor over 25,000 customer machines and software modules and respond quickly in the event of a malfunction, or even completely avoid downtime when a potential failure is predicted. The cloud data center is ISO 27001 and TRUSTe Privacy certified, and its location means it is subject to the EU’s stringent data security directives, which ensures Heidelberg and its customers enjoy a very high level of security.

Image: Successful collaboration with technology leader PTC takes digitization at

Heidelberg to the next level.

For additional details about the company and image material, please visit the Heidelberger Druckmaschinen AG Press Lounge at www.heidelberg.com.

About PTC

PTC (NASDAQ: PTC) is a global provider of technology platforms and solutions that transform how companies create, operate, and service the “things” in the Internet of Things (IoT). The company’s next-generation ThingWorx® technology platform gives developers the tools they need to capture, analyze, and capitalize on the vast amounts of data being generated by smart, connected products and systems. The company’s field-proven solutions are deployed in more than 26,000 businesses worldwide to generate a product or service advantage. PTC’s award-winning CEO, considered an industry thought leader, co-authored the definitive guides to the impact of the IoT on business in the Harvard Business Review.

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