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Genesys Telecommunications Laboratories GmbH c/o Mindspace Herzogspitalstraße 24 80331 München, Germany http://www.genesys.com
Contact Ms Eva Hildebrandt +49 89 41776114
Company logo of Genesys Telecommunications Laboratories GmbH c/o Mindspace
Genesys Telecommunications Laboratories GmbH c/o Mindspace

Genesys und IBM erweitern Angebot bei Sprachanwendungen

Mit der Genesys Voice Platform und dem IBM WebSphere Voice Server halten hoch entwickelte Sprachtechnologien Einzug in Call- und Contact-Centern.

(PresseBox) (München, )
Die Genesys Telecommunications Laboratories, ein Tochterunternehmen von Alcatel (NYSE: ALA, Paris: CGEP) und IBM haben ein neues Technologie- und Reseller Abkommen getroffen. Die Genesys Voice Platform (GVP) Technologie wurde dahingehend erweitert, auch die IBM WebSphere Voice Server (WVS) Sprachlösungen zu unterstützen. Unternehmenskunden sowie Managed Service Provider erhalten durch die Integration mehr Funktionalitäten und die Unterstützung beider Unternehmen.

Die IBM WebSphere Voice Server Funktionalität unterstützt automatisierte Spracherkennung (Speech Recognition ASR) sowie automatisierte Sprachausgabe (Text-to-Speech) und ermöglicht sprachbasierte Interaktion. IBM WVS ist ab sofort mit der Genesys Voice Platform Network Edition (GVP: NE) und mit der GVP Enterprise Edition (GVP: EE) msafkxuuu.

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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.